Engage with customers at the point of purchase

Drive engagement and sales with real-time interactions

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With Salsify Chat, it was like we were standing in the aisle with the customer while they were making their buying decision.
Mitzi Krone
Sr. Director of Customer Service and Sales Support
Pacific Cycle

Reach customers where you’ve never been able to reach them before.

Chat directly from product pages of retailers like Target and Walmart

Help shoppers decide to buy

Provide information needed to make purchasing decisions - in real time.

Use real interactions to inform your strategy

Improve your product and your marketing with insights from customer chats.

View chat transcripts in your PIM and incorporate insights into your copy.
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Integrate with your existing customer service chat tool for easy set up

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Chat is more powerful when it connects to your data

To deliver engaging product experiences for every channel and every shopper you need more than chat. You need an integrated platform that connects those direct connections with your customers with your content, syndication, analytics, and inventory management.

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Built to serve our growing retail and brand networks