Ecommerce teams are filled with talent, but stretched too thin.
Artificial intelligence (AI)-driven commerce moves fast, and teams often can’t keep up. It might seem like it’s all hands on deck to update product descriptions, clean up data to ensure accuracy, and satisfy retailer feedback to avoid costly chargebacks or offsets.
However, all hands on deck for these tedious tasks just isn’t feasible, and hiring more hands might be out of the question, too. Training the right people takes time.
But what if brands could add skilled resources and extra bandwidth immediately?
Salsify Managed Services offers on-demand digital shelf expertise to help brands augment their teams, unlock greater productivity, and drive ecommerce excellence.
What Is Salsify Managed Services?
Salsify Managed Services is an annual, value-based subscription that enables brands to expand their team’s capacity with digital shelf experts. And, it’s flexible: You pick the package that best fits your service needs. Pricing is based on value added, not hours spent.
Your in-house Salsify Managed Services experts can help you tackle tasks like:
-
Salsify Product Experience Management (PXM) platform administration;
-
Product information management maintenance and data governance;
-
Product syndication; and
-
Last-mile issues with key retailers.
Ultimately, they’re here to help you boost efficiency and get products to market faster.
Managed Services consultants are not only Salsify experts, but also retailer vendor portals experts, offering support to help you bridge the gaps between channels. Consultants work directly with retailer support teams to correct issues on your behalf that previously had to be handled manually outside of Salsify.
How Salsify Managed Services Accelerates Productivity for Brands
Brands spend an inordinate amount of time on platform administration, data governance, syndication, and last-mile issues. Salsify Managed Services supports brands across these four key operational areas in several ways.
Platform Administration
Salsify’s experts have deep, specialized knowledge of the Salsify PXM platform. They handle the end-to-end management, so that time-strapped ecommerce teams can focus on other strategic activities.
From user setup and group configurations to permission management, Managed Services tackles it all with efficiency while ensuring secure, reliable access that aligns with your organization’s internal security policies.
Data Governance
Salsify securely manages and maintains your product data within your PXM instance, handling record setups, data model organization, and ongoing management, ensuring your operations run smoothly and efficiently.
The Managed Services team provides proactive oversight to maintain the accuracy and impact of your product content.
Beyond day-to-day data management, these experts establish and maintain the strategic framework of your digital success, including the creation and governance of business-critical assets, such as:
- Properties, computed properties, and property groups
- Data validations
- Workflows
- Taxonomy changes
- Inheritance modeling
- Smart lists
With Salsify Managed Services, you can trust your data is consistent, accurate, updated, and digital-shelf ready.
Syndication Support
Master the digital shelf with successful product launches and ensure flawless content delivery across every channel with expert syndication support services. Salsify combines a bespoke strategy with hands-on execution to maximize your product visibility and performance.
Managed Services experts manage the entire syndication lifecycle for you, including:
-
End-to-end channel management: New products are set up while ongoing updates are made across your portfolio of target retailers.
-
Proactive error resolution: Your syndication health is continuously monitored, and issues are identified and fixed before they disrupt your business.
-
Product detail page content optimization: Product data is audited to find and fill content gaps, ensuring every product page is compelling and ready to convert.
Last-Mile Support
Sending your product data to the retailer is only half the battle. The Managed Services team takes full ownership of the most critical and complex stage of syndication — getting it live on the digital shelf.
Your specialist becomes your single point of contact for all post-syndication issues, working on your behalf to:
- Translate cryptic feedback;
- Engage directly with retailer support teams;
- Accelerate issue resolution to keep your products live and accurate; and
- Manage any content publishing issues, providing end-to-end troubleshooting.
The result is maximized product uptime and the freedom for your team to focus on strategic growth, not tactical support tickets.
How To Get Started with Salsify Managed Services
Getting started with Salsify Managed Services is simple and flexible:
- Begin with a base subscription: Tailor your subscription to your specific business needs and priorities.
- Build an onboarding plan: Establish a personalized onboarding plan and communication workflows with your dedicated team to ensure a smooth experience.
- Receive support: Drive continuous improvement and value by leveraging your experts whenever you need them.
- Scale: Add capacity as your needs grow and change, such as more SKUs, more channels, or new markets.
Unlock Your Team’s Productivity With Salsify
Salsify Managed Services transforms your most complex operational challenges into strategic advantages.
For commerce teams, Managed Services accelerates speed to market. For finance teams, Managed Services drives cost efficiency and budget clarity. Managed Services empowers IT teams to escape the cycle of reactive firefighting, while enabling operations teams to build a foundation of scalable data governance.
Ultimately, Managed Services is more than just operational support — it’s how operational efficiency becomes your winning edge. It's a strategic partnership designed to build a foundation for lasting digital shelf excellence, unlocking your team's potential and productivity.
.svg)
