Learn about the digital shelf, including strategies for winning sales.
How (and How Much) Will AI Change Shopping
Rob Gonzalez, Salsify co-founder & CMO, explains the shift to chat-based discovery and how brands can prepare.
Learn MorePIM
Manage all product content in one central system of record.
Syndication
Easily syndicate product content to every consumer touch point.
Enhanced Content
Enrich product pages with below-the-fold content and rich media.
Intelligence Suite
Bring AI-powered capabilities directly into your Salsify workflows.
Grocery Accelerator
Leverage the first-ever category-wide PXM accelerator in the grocery industry.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
Digital Shelf Analytics
Continuously optimize your organization’s product content syndication.
Catalog Sites
Share secure, on-brand, and always up-to-date digital product catalogs.
Automation and AI
Automate business processes and enhance Salsify workflows with AI.
PXM Platform, Integrations, and APIs
Integrate the PXM platform with the rest of your enterprise systems architecture.
Resources
Resource Library
Explore our ecommerce resources to get everything you need to win on the digital shelf.
Blog
Read our blog to get actionable insights for navigating changing markets and industry demands.
Webinars
Watch our on-demand ecommerce webinars to gain expert advice and tips from our community of industry leaders.
Customer Blog
Gain the latest tips, industry trends, and actionable ecommerce insights.
Knowledge Base
Investigate our knowledge base to build your Salsify skills and understanding.
API
Examine our comprehensive API and webhook guides to start working with Salsify quickly.
2026 Consumer Research
Our latest report shares shoppers' fresh insights on buying behavior, loyalty, AI trust, and more.
DownloadBranding touch points are any online or in-person points in which a customer engages with a business’s visual, textual, or virtual branding elements.
Consumers today typically engage with a brand several — sometimes up to 10 — times before deciding to make a purchase. These branding touch points give customers a feel for the brand’s products, personality, and values, and they present brands with an opportunity to retain existing customers and attract new ones.
Branding touch points include all in-person and online areas, including customer service, websites, social media accounts, one-on-one selling, email marketing, mobile apps, text messages, or co-marketing materials. When businesses ensure consistent branding across these touch points, consumers gain a positive brand experience.
When creating a brand and sales strategy, most businesses outline the touch points they want to emphasize to engage customers. Then, successful brands carefully monitor their touch points and evaluate how successfully its driving consumers closer to conversion.
By collecting evaluative data on branding touch points, businesses can ensure they’ve optimized their sales funnel as much as possible.