PIM
Manage all product content in one central system of record.
Activation
Easily syndicate product content to every consumer touch point.
Enhanced Content
Enrich product pages with below-the-fold content and rich media.
Catalog Sites
Share customized, up-to-date digital product catalogs.
Automation
Enhance collaboration with Salsify’s automated workflow engine.
Activation Insights
Continuously optimize your organization’s product content syndication.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
PXM Platform, Integrations, and APIs
Integrate the PXM platform with the rest of your enterprise systems architecture.
Supplier Onboarding
Accelerate supplier onboarding while ensuring your schema requirements are met.
Product Listing
Sell products faster with Product Listing.
Content Enrichment
Increase online conversions with Content Enrichment.
Automation
Save time and increase operational efficiency with retail automation.
SXM Platform, Integrations, and APIs
Integrate the SXM platform with the rest of your enterprise systems architecture.
Activation Network
Automate how you exchange product content data to the digital shelf.
Enhanced Content Network
Turn product pages into product experiences with Enhanced Content.
Ecommerce Platform Integrations
Create winning product experiences on owned sites with powerful ecommerce software.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
Open Catalog
Connect to the digital shelf faster with an open, standardized, and free product catalog.
Resources
Resource Library
Explore our ecommerce resources to get everything you need to win on the digital shelf.
Blog
Read our blog to get actionable insights for navigating changing markets and industry demands.
Webinars
Watch our on-demand ecommerce webinars to gain expert advice and tips from our community of industry leaders.
Engineering Blog
Explore our engineering blog to get developer resources, insights, and tips.
Events
Register for our upcoming in-person and virtual events to connect with other industry insiders.
Knowledge Base
Investigate our knowledge base to build your Salsify skills and understanding.
Product Updates
Explore the latest news and updates for Salsify products.
API
Examine our comprehensive API and webhook guides to start working with Salsify quickly.
Learn how to prioritize and deliver what your shoppers want with the latest insights.
By 2025, CPG is expected to account for 20% of total digital revenue. Consumers expect CPG brands and manufacturers to tailor product experiences to the further-fragmenting methods of digital shopping, according to a recent Salsify survey . At the core, requires creating a competitive product experience, to include convenience, information, and community.
Taking the lead in this category are retailers that can deliver these experiences - such as warehouse clubs, discount stores, and online grocery outlets such as Amazon Fresh, Jet.com, Instacart, Boxed, and Fresh Direct. Here are the top 5 things that shoppers want when they go online to buy the basics.
1. Search-driven product selection
Twenty percent of consumers say it’s easier to locate grocery products online. Brands must supply product information in the consumers own language. Make it as easy as possible for consumers to locate products they want, based on their own personally relevant search terms with few simple keywords.
2. Mobile price and product comparison
77% of shoppers use their mobile devices even while physically in-stores. Consumers are comparing competitors’ prices, looking for product reviews and more information, sending information to someone else, and looking for similar products that might more accurately fit their needs. CPG brands must think mobile when building content for the product page.
3. Product details that matter to them
No product is too small to warrant relevant content. Hand soap, plastic utensils, and mayonnaise, all now get vetted before purchase. Consumers have specific product attributes in mind, like allergy sensitivities, less processed sugar and healthier ingredients, more natural body care, and environmentally friendly and sustainable packaging. In fact, 81% of consumers will give up convenience to reduce their impact on the earth.
For CPG brands, personalized and tailored content is more important than ever. Our research for that 78% of consumers are more likely to buy when the product page content is personally relevant.
4. Reviews that can validate their decisions
Desiring to connect to companies behind the products, consumers want to leave, read, and receive acknowledgement of reviews. Companies that either don’t respond to consumers or make consumers feel wrong for their opinions will be abandoned. After all, as we found, 44% of consumers want to read at least three reviews and 38% find answers to questions to be most important when researching products.
5. Delivery options
Amazon Dash, Instacart, Blue Apron, and the many subscription services are examples of how the CPG consumers’ appetite for ease and convenience has shifted what products they consider for purchase. Ordering online and picking up in-store is favored by 40% of shoppers, according to a report by IRi. Additionally, 12% will lean on subscription services for some groceries and 24% will order online and opt for home delivery – wherein 58% of millennials, 57% of Generation X, 49% of baby boomers, and 39% of seniors will expect the shipping cost to be free.
The bottom line? When brands deliver an informed and relevant experience on the product page – and back it up with an exceptional product – consumers return, write reviews, and create a virtuous cycle for the brand itself, building trust and loyalty in the process.
Cara Wood is fascinated with emerging technology trends and their impact on commerce and communication. Cara is an avid reader who is frequently over-caffeinated.
Standing out on the digital shelf starts with access to the latest industry content. Subscribe to Below the Fold, our monthly content newsletter, and join other commerce leaders.