[Part 1 of 3] The AI Path to Purchase Continues: From "What" to "How" → March 25 | 11:00 AM ET
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What Is PXM?

What Is PXM?

PXM for Brands

Lead the digital shelf with Product Experience Management (PXM).

PXM for Retailers

Source supplier product content efficiently and at scale with PXM.

PXM and AI

Transform digital commerce strategy with AI-powered solutions.

What Is the Digital Shelf?

Learn about the digital shelf, including strategies for winning sales.

How (and How Much) Will AI Change Shopping

Rob Gonzalez, Salsify co-founder & CMO, explains the shift to chat-based discovery and how brands can prepare.

Solutions

For Brands

Centralize

Centralize all your product content, no matter where it lives.

Connect

Connect across the digital shelf to deliver engaging product experiences.

Automate

Automate manual processes to improve efficiency and accuracy.

For Retailers

Onboard

Accelerate your retail suppliers and product data onboarding.

Validate

Ensure up-to-date product data is always available to your customers.

Automate

Gain the freedom to scale your business with automation.

Products

PXM Product Experience Management

PIM

Manage all product content in one central system of record.

Syndication

Easily syndicate product content to every consumer touch point.

Enhanced Content

Enrich product pages with below-the-fold content and rich media.

Intelligence Suite

Bring AI-powered capabilities directly into your Salsify workflows.

Grocery Accelerator

Leverage the first-ever category-wide PXM accelerator in the grocery industry.

GDSN Data Pool

Synchronize standard supply chain, marketing, and ecommerce attributes globally.

Digital Shelf Analytics

Continuously optimize your organization’s product content syndication.

Catalog Sites

Share secure, on-brand, and always up-to-date digital product catalogs.

Automation and AI

Automate business processes and enhance Salsify workflows with AI.

PXM Platform, Integrations, and APIs

Integrate the PXM platform with the rest of your enterprise systems architecture.

SXM Supplier Experience Management

Supplier Onboarding

Accelerate supplier onboarding while ensuring your schema requirements are met.

Product Listing

Sell products faster with Product Listing.

Content Enrichment

Increase online conversions with Content Enrichment.

Automation

Save time and increase operational efficiency with retail automation.

SXM Platform, Integrations, and APIs

Integrate the SXM platform with the rest of your enterprise systems architecture.

PXM Network

Syndication Network

Automate how you exchange product content data to the digital shelf.

Enhanced Content Network

Turn product pages into product experiences with Enhanced Content.

Commerce Platform Integrations

Create winning product experiences everywhere shoppers are, including on owned sites.

GDSN Data Pool

Synchronize standard supply chain, marketing, and ecommerce attributes globally.

Open Catalog

Connect to the digital shelf faster with an open, standardized, and free product catalog.

Partners

Solution Partners

Find a Solution Partner

Learn more about Salsify solution partners.

Become a Solution Partner

Learn how to become a Salsify solution partner.

Technology Partners

Find a Technology Partner

Learn more about Salsify technology partners.

Become a Technology Partner

Learn how to become a Salsify technology partner.

Resources

Resources

Resource Library

Explore our ecommerce resources to get everything you need to win on the digital shelf.

Blog

Read our blog to get actionable insights for navigating changing markets and industry demands.

Webinars

Watch our on-demand ecommerce webinars to gain expert advice and tips from our community of industry leaders.

Customer Blog

Gain the latest tips, industry trends, and actionable ecommerce insights.

Knowledge Base

Investigate our knowledge base to build your Salsify skills and understanding.

API

Examine our comprehensive API and webhook guides to start working with Salsify quickly.

2026 Consumer Research Report - Feature Image1 V2

2026 Consumer Research

Download

Our latest report shares shoppers' fresh insights on buying behavior, loyalty, AI trust, and more.

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    • What Is PXM?
      • What Is PXM?
      • PXM for Brands
      • PXM for Retailers
      • PXM and AI
      • What Is the Digital Shelf?
    • Solutions
      • For Brands
        • Centralize
        • Connect
        • Automate
      • For Retailers
        • Onboard
        • Validate
        • Automate
    • Products
      • PXM Product Experience Management
        • Overview
        • PIM
        • Syndication
        • Intelligence Suite
        • Enhanced Content
        • Catalog Sites
        • Automation and AI
        • Digital Shelf Analytics
        • GDSN
        • Grocery Accelerator
        • PXM Platform, Integrations, and APIs
        • PXM App Center
      • SXM Supplier Experience Management
        • Overview
        • Supplier Onboarding
        • Product Listing
        • Content Enrichment
        • Automation
        • SXM Platform, Integrations, and APIs
      • PXM Network
        • Overview
        • Syndication Network
        • Enhanced Content Network
        • Commerce Platform Integrations
        • GDSN
        • Open Catalog
    • Partners
      • Solution Partners
        • Find a Solution Partner
        • Become a Solution Partner
      • Technology Partners
        • Find a Technology Partner
        • Become a Technology Partner
    • Resources
      • Resource Library
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        • Terms of Service
          • Terms of Service
          • Terms of Service for SKUvantage
          • AI-Powered Capabilities (Supplement)
          • EU Data Act Addendum (Supplement)
        • Definition & Entitlement Guide
          • Definition & Entitlement Guide
        • Legal Archives
          • Terms of Service
          • Definition & Entitlement Guides
          • Support Policies

        Made available February 8, 2026

        Salsify Definitions and Entitlement Guide

        The following entitlements shall apply if, and to the extent, licensed by Customer on an Order Form:

        PXM Software Solutions

        PXM Advance Platform

          Enhanced Content Package Core Edition
        Enterprise
        Edition
        Enterprise Plus
        Edition
        Data Centralization & Governance
        Record & Digital Asset Management
        Search & Filter
        Workflows
        Localize Content in Multiple Languages (Locales)
        Hierarchical Data Modeling (Levels of inheritance) 2 Levels
        2 Levels 5 Levels 5 Levels
        Content Validation via Structured Rules Not Available Not Available
        Taxonomy Creation & Management Not Available Not Available
        Custom Record Data Types Not Available Not Available Not Available
        AI
        Conversational AI Assistant (Angie)
        Publish Data
        Channels Not Available
        Publish Above-the-Fold Content:
        B2C Channel Endpoints
        D2C Channel Endpoints
        B2B Channel Endpoints
        Not Available Optional
        Optional
        Optional
        Optional
        Optional
        Optional
        Optional
        Optional
        Optional
        Publish to Salsify Open Catalog
        Not Available
        Brand Compliance & Product Detail Page Reporting
        Not Available
         Configurable Reporting
        Not Available
        Digital Shelf Operations Data Feeds
        Not Available Not Available Not Available
         Security & Admin Controls
        User & Group Permissions
        Two-Factor Authentication (2FA)
        Single Sign-On (SSO)
        Add-On Add-On
        Entity Permissions
        Not Available Not Available
        Dynamic Permissions Policies
        Not Available Not Available 3 250
        Integrations
               
        API Access
        PXM App Center Access
        Platform Entitlements
        Production Instance(s)
        1 1 1 1
        Records 25,000 25,000 25,000 25,000
        Asset Storage (GB)
        500 500 500 1,000
        Asset Bandwidth (GB / Month)
        500 500 500 1,000
        Enhanced Content Destinations
        3 Add-On Add-On Add-On

        Deprecation Notice: Salsify’s legacy digital catalog solution “Classic Catalogs” (found in the Salsify Platform under Activation > Catalog Sites > Classic Catalogs) will begin a deprecation period in July 2026. Starting July 1, 2026, the creation of new Classic Catalogs will no longer be supported. Starting January 1, 2027, Classic Catalogs will no longer be available for use and all live Classic Catalogs will be processed to be disabled.

        PXM Advance Add-ons

         Add-On Product Description Entitlement(s)
         Catalog Sites
        Enables the creation of digital catalog sites for sharing read-only access to product data stored in Salsify. Up to 2,000 Catalog Sites Page Views*

         Enhanced Content Enables the building and publishing of enhanced content layouts to digital shelf endpoints, including Customer’s own digital shelf endpoint(s). Enhanced content is also referred to as below-the-fold content, A+ content, or rich media. Up to 3 Enhanced Content Destinations*
         GDSN Enables the management of logistics and ecommerce data according to GS1 data standards and publishing the data through a Salsify embedded GDSN data pool to the GS1 Global Data Synchronisation Network (GS1 GDSN®). Includes Catalog Item Confirmation (CIC) feedback with AI-powered suggestions. GDSN licenses require GDSN Support. Unlimited GLNs located in Salsify-supported GDSN countries within Region(s) specified in the Order Form
         Intelligence Suite Adds AI-powered actions to Workflows. Up to 1,500 Completed Intelligence Suite Tasks*
         Grocery Accelerator Adds capabilities to the Platform tailored to content intended for grocery retailers.
        Up to 1,000 GTINs*
         Kroger QA Service Validates product content against Kroger’s content quality requirements prior to syndication to the Kroger Direct Connection channel. Up to 500 GTINs*
         Single Sign-On (SSO) Verify user identities through any SAML 2.0 compliant Identity Provider (IdP). Not Applicable
         Supplier Onboarding: Direct Connection Enables Salsify-licensed suppliers to upload, manage, and share their product content to Customer’s PXM Advance Platform. Supplier Onboarding Direct Connection for suppliers in up to 1 Country*
         Supplier Onboarding: Portal Enables Salsify-licensed and non-Salsify-licensed suppliers to upload, manage, and share their product content to Customer’s PXM Advance Platform. Supplier Onboarding Portal for suppliers in up to 1 Country*
         Additional Production Instance
        Additional production instance deployed with the collective Add-Ons licensed by the SLU(s) with the same platform edition. Customer may use a Production Instance entitlement to deploy a Non-production Instance.

        Other than the platform entitlements listed here, Additional Production Instances do not include any additional entitlements.

        Core Edition

        • Additional 25,000 Records
        • Additional 500 GB Asset Storage

        Enterprise Edition

        • Additional 50,000 Records
        • Additional 500 GB Asset Storage
        • Additional 3 Dynamic Permission Policies

        Enterprise Plus Edition

        • Additional 100,000 Records
        • Additional 1,000 GB Asset Storage
        • Additional 250 Dynamic Permission Policies
         Non-Production Instance A non-production instance (“sandbox”) deployed with the collective add-ons licensed by the SLU(s) with the same platform edition. 

        Other than the platform entitlements listed here, Non-Production Instances do not include any additional entitlements.

        Core Edition

        • Additional 25,000 Records
        • Additional 500 GB Asset Storage

        Enterprise Edition

        • Additional 50,000 Records
        • Additional 500 GB Asset Storage
        • Additional 3 Dynamic Permission Policies

        Enterprise Plus Edition

        • Additional 100,000 Records
        • Additional 1,000 GB Asset Storage
        • Additional 250 Dynamic Permission Policies
         Digital Shelf Analytics: Buy Box Report† Enables the collection of data from retail endpoints to measure the performance of 3P Sellers, In-Stock Availability, and Minimum Advertised Price (MAP) Reporting. Up to 1 Site*†
         Digital Shelf Analytics: Share of Search Report† Enables the collection of data from retail endpoints to measure product search rank. Up to 1 Site*†

        *Customer may license additional entitlement quantities separately
        †Legacy product; available for renewal only

        PXM Support Products

         Support Product Description Entitlement(s)
         Standard Support Base level of support for the PXM Advance Platform, included with all PXM Advance licenses. Full details available at: https://www.salsify.com/legal/support-policies Up to 10 new Custom Readiness Report requests*


         Premium Support Next level of support for the PXM Advance Platform, providing increased coverage and support availability, faster SLAs, and more. Full details available at: https://www.salsify.com/legal/support-policies Up to 50 new Custom Readiness Report requests*
         Premium Plus Support Highest level of support for the PXM Advance Platform, providing Salsify’s greatest coverage and support availability, fastest SLAs, a designated technical account manager, and more. Full details available at: https://www.salsify.com/legal/support-policies Up to 500 new Custom Readiness Report requests*
        GDSN Support Supplements Salsify’s other Support solutions, providing Customer with up to 24/7 availability and Salsify’s fastest SLAs for GDSN-related Support cases. Full details available at: https://www.salsify.com/legal/support-policies Not Applicable

        *Customer may license additional entitlement quantities separately

        PXM Managed Service Products

         Managed Service Product Description Entitlement(s)
         Custom Integration Support

        Tasks included:

        • Integration platform log monitoring and maintenance
        • Technical error remediation (failure to perform per the agreed upon technical specification, under normal use and circumstances)
        • Adherence to the Salsify PXM Advance Platform and Salsify integration best practices

        Not included:

        • New code development
        • Functionality enhancements and/or upgrades
        • Integration alignment to new and/or modified source systems, endpoints, and corresponding third party applications
        Up to 1 Custom Integration*



         Data Governance‡

        Tasks included (based on Customer’s business rules):

        • Clean up data to rectify inconsistencies and errors
        • Configure data import and export platform processes to facilitate seamless data exchange with other systems
        • Ongoing addition, editing, and deleting of digital assets and metadata for the organization and distribution of rich media content
        • Ongoing addition, editing and deleting of essential data structures such as:
          • Records: individual product entries
          • Properties: attributes describing products
          • Computed properties: dynamically calculated attributes
          • Property groups: logical grouping of related properties
          • Data validation: rules ensuring data accuracy and completeness
          • Workflows: automated processes for data management
          • Taxonomy iterations: development and refinement of product categorization systems
          • Inheritance modeling: defining how properties are inherited across product hierarchies
          • Lists: controlled vocabularies for standardized data entry

        Not included:

        • Content or asset creation, refresh, or translation
        • Engineering work or integration development
        • Support for data stored on platforms outside of Salsify
        • Non-English language platforms or documentation
        • Syndication or GDSN Support
        • Reporting / Insights Support

        Customer Responsibilities: 

        • Provide internal stakeholder for coordination with Salsify
        • Communicate prioritization of configuration tasks
        • Provide business rules on which the configuration and administrative tasks will be based
        • Review and approve planned changes
        Managed Service for up to 100 Records and the number of Locales specified in the Order Form in a single Salsify Platform Instance*†
         Last Mile Support

        Tasks included (based on Customer’s business rules):

        • Resolve errors pertaining to Product Detail Pages (PDPs) and content syndication
        • Analyze and provide recommendations for addressing feedback and syndication messages originating from retailers
        • Engage with retailer support departments to facilitate the resolution of content listing discrepancies
        • Monitor and categorize downstream syndication problems that originate from the Salsify platform

        Not included:

        • Content or asset creation, clean-up, or translation
        • Support outside of Product Detail Page (PDP) issues and content syndication
        • Logistics, shipping, pricing, or billing support
        • Custom engineering or integration development
        • Non-English language platforms or documentation

        Customer Responsibilities:

        • Provide internal stakeholder for coordination with Salsify
        • Communicate prioritization of configuration tasks
        • Provide any required credentials to access retailer portals
        • Provide business rules on which the configuration and administrative tasks will be based
        • Review and approve planned changes
        Managed Service for up to 100 Records and the number of Digital Shelves specified in the Order Form in a single Salsify Platform Instance*†
         Platform Administration‡

        Tasks included (based on Customer’s business rules):

        • Provision user accounts
        • Manage role-based access controls
        • Configure and maintain user groups
        • Facilitate management of permissions
        • Configure security policies and access protocols
        • Troubleshoot support for user access issues

        Not included:

        • Product data / asset creation, curation, clean-up, refresh, or translation
        • Custom engineering or integration development
        • Non-English language platforms or documentation
        • Syndication or GDSN Support
        • Reporting / Insights Support
        • Support outside of the Salsify platform
        Customer Responsibilities:
        • Provide internal stakeholder for coordination with Salsify
        • Communicate prioritization of configuration tasks
        • Provide business rules on which the configuration and administrative tasks will be based
        • Review and approve planned changes
        Managed Service for up to 10 Users*
         Syndication Support‡

        Tasks included (based on Customer’s business rules):

        • Identify and configure the optimal syndication method for in scope Digital Shelves
        • Set up and maintain new and existing items for in-scope Digital Shelves
        • Identify and resolve syndication feedback received in Salsify
        • Identify and communicate product data gaps
        • Regularly update in-scope Digital Shelf channels
        • Deploy Enhanced Content layouts
        • Maintain Catalog Sites / Classic Catalogs
        • Update the Salsify Open Catalog channel

        Supported Syndication Methods:

        • Salsify direct connections
        • Templates sourced from retailers and maintained in Salsify (Templated Exports)
        • Customer-provided templates compatible with Salsify exports and readiness reports (Custom Readiness Reports)

        Not included:

        • Content or asset creation, curation, clean-up, or translation
        • Engineering work or integration development
        • GDSN Support
        • Reporting / Insights Support
        • Data Governance / Workflow Support
        • Non-English language platforms or documentation

        Customer Responsibilities:

        • Provide internal stakeholder for coordination with Salsify
        • Communicate prioritization of configuration tasks
        • Provide business rules on which the configuration and administrative tasks will be based
        • Review and approve planned changes
        Managed Service for up to 1 Digital Shelf and up to 100 Records in a single Salsify Platform Instance*†
        Syndication Support - GDSN‡

        Tasks included (based on Customer’s business rules):

        • Setup and maintain new and existing items for in-scope GLNs
        • Identify and resolve retailer feedback received in Salsify as a result of product sync
        • Identify and communicate product data gaps preventing product sync to in-scope GLNs
        • Update in-scope GLN schema mapping to match requirement changes

        Supported Syndication Methods:

        • Salsify direct GDSN Readiness Report Channel

        Not included:

        • Content or asset creation, curation, clean-up, or translation
        • Engineering work or integration development
        • Syndication Support outside of the GDSN Readiness Report Channel
        • Logistics, shipping, pricing, or billing support with GLNs
        • Reporting / Insights Support
        • Data Governance / Workflow Support
        • Non-English language platforms or documentation
        • GDSN Data Pool migrations
        • Support outside of the Salsify platform
        • Syndication to countries not supported by Salsify

        Customer Responsibilities:

        • Provide internal stakeholder for coordination with Salsify
        • Communicate prioritization of syndication tasks
        • Provide business rules on which any syndication tasks will be based
        • Review and approve planned changes
        Managed Service for up to 1 GLN (limited to 1 Salsify-supported GDSN country) and up to 100 Records in a single Salsify Platform Instance*†

        For avoidance of doubt, if a GLN spans multiple Salsify-supported GDSN countries, Customer will be required to license a GLN entitlement for each GDSN country
        Syndication Support - Manual New Item Setup

        Tasks included (based on Customer’s business rules):

        • Perform one syndication cycle per calendar month to set up new items in one retailer portal
        • Identify and resolve product feedback received during setup
        • Identify and communicate product data gaps preventing product setup in the retailer portal

        Not included:

        • Retailer portal or syndication support not related to the manual setup of new items
        • Support for existing items in the retailer portal
        • Support for syndication to the retailer portal via Salsify direct connections, Templated Exports, and Custom Readiness Reports
        • Content or asset creation, curation, clean-up, or translation
        • Engineering work or integration development
        • Deployment of Enhanced Content
        • GDSN Support
        • Reporting / Insights Support
        • Data Governance / Workflow Support
        • Logistics, shipping, pricing, or billing support
        • Non-English language platforms or documentation
        • Liaising with the retailer support departments to troubleshoot issues

        Customer Responsibilities:

        • Provide internal stakeholder for coordination with Salsify
        • Provide all necessary product data for the setup of new items
        • Provide any required credentials to access the retailer portal
        • Provide business rules on which the syndication-related tasks will be based
        • Review and approve planned changes
        Managed Service for up to 1 Retailer Portal Instance in the Digital Shelf Tier specified in the Order Form and up to 100 Records in a single Salsify Platform Instance*†
        Syndication Support - Manual Product Content Refresh

        Tasks included (based on Customer’s business rules):

        • Perform one syndication cycle per calendar month to maintain or update existing items in the retailer portal
        • Identify and resolve product enrichment content feedback received
        • Identify and communicate product data gaps preventing product sync to the retailer portal

        Not included:

        • Retailer portal or syndication support not related to the product content refresh of existing items in the retailer portal
        • Support for new item setup in the retailer portal
        • Support for syndication to via Salsify direct connections, Templated Exports, and Custom Readiness Reports
        • Content or asset creation, curation, clean-up, or translation
        • Engineering work or integration development
        • Deployment of Enhanced Content
        • GDSN Support
        • Reporting / Insights Support
        • Data Governance / Workflow Support
        • Logistics, shipping, pricing, or billing support
        • Non-English language platforms or documentation
        • Liaising with the retailer support departments to troubleshoot issues

        Customer Responsibilities:

        • Provide internal stakeholder for coordination with Salsify
        • Provide all necessary data for product syndication
        • Provide any required credentials to access the retailer portal
        • Provide business rules on which the syndication-related tasks will be based
        • Review and approve planned changes
        Managed Service for up to 1 Retailer Portal Instance in the Digital Shelf Tier specified in the Order Form and up to 100 Records in a single Salsify Platform Instance*†
        Intelligence Suite

        Tasks included for Standard Workflows:

        • Ensure standard AI task steps (up to 10 input / 20 output properties) remain functional and effective
        • Quarterly prompt maintenance to ensure outputs remain high-quality as model logic evolves, up to licenced word limit
        • Monitor AI output quality to identify and remediate performance "drift" over time
        • Recurrent maintenance of prompt logic or structure (e.g., updating input/output properties or translating content for additional locales)
        • Maintenance of workflow context for 1 reference entity (records and/or digital assets like PDFs)

        Tasks included for Custom Workflows:

        • All tasks included with Standard Workflows, plus …
        • Maintenance of workflow context requiring multiple reference entities (records and/or digital assets like PDFs)
        • Ongoing management to ensure workflows remain aligned with specific business needs, including multiple properties, locales, and specific product category logic
        • Support for workflows utilizing dynamic data and extensive conditional logic based on product characteristics or taxonomy
        • Auditing of current customer processes to identify additional "manual-heavy" steps suitable for AI automation
        • Priority positioning for the customer to pilot and provide feedback on new Intelligence Suite features

        Not included:

        • Setup of non-IS auxiliary workflows or task steps
        • Custom engineering work or development of integrations outside the Salsify platform
        • Support for data stored on platforms or systems external to Salsify
        • Original content or digital asset creation/refresh (Managed Service manages the workflow that generates content, not the creation of the content itself)
        • Deep-dive auditing of PIM or Digital Asset data
        • Support for any process or feature not directly related to IS workflows

        Customer Responsibilities (if using Salsify LLMs):

        • Provide comprehensive visual diagrams or process maps of the current manual business process and the desired automated end-to-state, including all logical branching and conditional dependencies
        • Provide the necessary data and digital assets needed for the workflow to function
        • Provide the underlying business rules, product category logic, and taxonomy requirements upon which the AI prompts and workflows are based
        • Appoint an internal stakeholder to coordinate with the Salsify Managed Services team and communicate task prioritization
        • Review and provide timely approval for planned workflow adjustments

        Customer Responsibilities (if using Customer LLMs):

        • All responsibilities if using Salsify LLMs, plus …
        • Maintain API licenses and model access for Salsify users
        • Review and provide timely approval for model transitions
        Managed Service for up to 1 Retailer Portal Instance in the Digital Shelf Tier specified in the Order Form and up to 100 Records in a single Salsify Platform Instance*†

        *Customer may license additional entitlement quantities separately
        †The total quantity of unique Records managed by Salsify within a given calendar month of a Customer’s subscription shall not exceed the quantity licensed
        ‡Some Managed Service tasks rely on Customer having a license for the underlying Platform or Add-Ons features
        Salsify Managed Service Delivery Standards: Salsify’s Business Hours are from 8:30 AM to 5:30 PM in the Customer’s local timezone (US only), during weekdays (Monday through Friday), excluding holidays.

        General Definitions

        Add-ons Salsify Software Solutions that leverage and run off of the Salsify PXM Advance Platform to provide Customer with additional features and functionality.
        Entitlement Specific allowances licensed by Customer, tied to functionality within the Salsify PXM Advance Platform or Add-ons. Each entitlement is classified as a Configuration Entitlement, a Monthly Entitlement, Rolling 3 Month Entitlement, or a Yearly Entitlement to specify how entitlement license compliance is determined.
        Configuration Entitlement Entitlements with an allowance based on the configuration of the Salsify PXM Advance Platform or Add-ons. Customer’s actual configuration cannot exceed the amount of the Configuration Entitlement licensed.
        Monthly Entitlement Entitlements with an allowance based on usage of the Salsify PXM Advance Platform or Add-ons within a calendar month. Salsify measures usage against a Monthly Entitlement as the monthly average of the most recent three complete calendar months. Customer's average monthly usage over the most recent three months cannot exceed the amount of the Monthly Entitlement licensed by Customer.
        Rolling 3 Month Entitlement Entitlements with an allowance based on usage of the Salsify PXM Advance Platform or Add-ons over three consecutive completed calendar months. Salsify measures usage against a Rolling 3 Month Entitlement as the total usage over the most recent three complete calendar months of Customer’s subscription. A Customer's total usage over the most recent three months cannot exceed the amount of the Rolling 3 Month Entitlement licensed by the Customer.
        Yearly Entitlement Entitlements with an allowance based on usage of the Salsify PXM Advance Platform or Add-ons over a one-year period of Customer's subscription. Customer's total usage over a one-year period of Customer's subscription cannot exceed the amount of the Yearly Entitlement licensed by Customer. For subscription periods of less than one year ("partial year"), Customer's total usage over the partial year cannot exceed the prorated amount of the Yearly Entitlement licensed by Customer.
        Salsify Licensing Unit (SLU) The unit within a company by which Salsify licenses the Platform. An SLU represents a distinct company business unit, business segment, product category, brand category, or brand for which product data will be managed in the Salsify Platform. Except as otherwise stated in an Order Form, the Salsify products included in an Order Form are licensed on an SLU by SLU basis, and may only be used with Records and Digital Assets corresponding to the SLUs for which they are licensed.  Numeric entitlements (e.g., number of Users, Catalog Sites Page Views) are pooled and shared among SLUs that have licensed a product that uses such entitlement.

        Entitlement Definitions

        Entitlement Definition Entitlement Type
         Asset Bandwidth The amount of data, in GB, transmitted from Salsify’s Content Delivery Network (CDN) to any internet channel.

        Note: A CDN provides highly available and performant access to your Salsify Digital Assets (media files) to end-users across the internet using a geographically distributed network of servers. Salsify's CDN also provides Digital Asset transformation capabilities. Salsify's CDN offering is through a third-party partner.
        Monthly Entitlement
         Asset Storage The size, measured in GB, of all Digital Assets that Customer has stored in the Platform. Configuration Entitlement
         Business-to-Consumer (B2C) Channel Endpoints Third-party retailer, marketplace (including search-based marketplaces), social commerce, or AI / agentic commerce destinations not owned or managed by the Customer, that sell or market the Customer’s products directly to individual end-consumers. Configuration Entitlement
         Direct-to-Consumer (D2C) Channel Endpoints Destinations owned or managed directly by the Customer, where the Customer sells or markets its own products directly to the individual end-consumer or other businesses (companies, organizations, government agencies, non-profits), bypassing any third-party retailer, marketplace, or wholesale intermediaries. Direct-to-Consumer (D2C) destinations include, but are not limited to, Shopify, BigCommerce, and Salesforce Commerce Cloud storefronts. Configuration Entitlement
         Business-to-Business (B2B) Channel Endpoints Destinations not owned or managed by the Customer, that sell or market the Customer’s products exclusively to other businesses (companies, organizations, government agencies, non-profits) rather than to individual end-consumers. Configuration Entitlement
         Catalog Sites Page Views A Catalog Sites Page View is an occurrence of a page being loaded (or reloaded) in a browser when someone visits a published Catalog Sites URL. Monthly Entitlement
         Completed Intelligence Suite Tasks The number of Intelligence Suite automated workflow tasks completed. Rolling 3 Month Entitlement
         Custom Integration Any custom application, transformation, or integration service developed by Salsify on behalf of Customer. Custom integrations can be inbound or outbound extensions of the Salsify PXM platform, in order to programmatically connect to Customer’s source systems and/or destination endpoints. Configuration Entitlement
         Custom Readiness Report A Custom Readiness Report helps Customer assess the completeness and suitability of product data for distribution, through export channels beyond Salsify’s standard retailer connections and partnerships. Custom Readiness Reports are configured by Salsify upon Customer request and are built based on specific templates and information provided by Customer.

        Self-Service Custom Readiness Reports, or update requests to existing Reports, will not count against the Entitlement quantity.
        Yearly Entitlement
         Digital Shelf
         (Managed Service Products only)
        A Digital Shelf is a channel endpoint such as a retailer or marketplace. Configuration Entitlement
         Digital Shelf Tier
         (Managed Service Products only)
        A Digital Shelf Tier is a grouping of digital shelves or channel endpoints, such as retailers or marketplaces.

        A Digital shelf is assigned to a tier based on the syndication complexity of new item setup or product content refresh for the digital shelf.  If there is a significant increase in any digital shelf’s syndication complexity, Salsify may modify its tier by providing 30 days’ prior notice to Customers.
        Not Applicable
        Dynamic Permissions Policies The number of security policies configured in the Platform. Customer can use security policies to restrict Salsify Users' access to products and assets based on the values of specific properties as well as to restrict Salsify Users' access to specific locales. Configuration Entitlement
         Enhanced Content Destination A distinct shopper destination (as defined by a unique domain name) that is the target of below-the-fold enhanced content publication. Configuration Entitlement
         GLN A Global Location Number (GLN) is a unique number that is assigned to locations to enable them to be identified uniquely worldwide. These GLNs can be used to identify any legal, physical and functional locations.  Configuration Entitlement
         GTIN A distinct product, as determined by having a distinct Global Trade Item Number, that completes the Grocery Accelerator’s content quality workflows or Kroger direct connection post-publish content validations.
        Yearly Entitlement

         Locale A distinct language for which multilingual content can be stored by utilizing localized properties. Configuration Entitlement
         Non-Production Instance An additional Salsify environment that is not a Production Instance (e.g. Staging, Sandbox, QA, Development, etc.). Configuration Entitlement
         Production Instance Any part of Customer’s instance of the Salsify PXM Advance Platform that is a live environment for users to use, as opposed to, for example, a test environment. Configuration Entitlement
         Record A uniquely-identifiable record stored in the Salsify PXM Advance Platform, including product (i.e SKU, GTIN, UPC) and non-product (i.e brand, swatch, affiliate, brand ambassador) records. Records exclude Digital Assets. 
        In the case of records in a hierarchy, the records at each level of the hierarchy are counted separately. Multiple records identifying the same underlying product or non-product entity in the same Production or Non-production Instance are counted separately.
        Configuration Entitlement
         Region A group of countries in which channel destinations (B2C Channel Destinations, D2C Channel Destinations, B2B Channel Destinations) or GLNs are physically or digitally located.  

        Salsify defines the following regions: 
        • United States (US)
        • Canada (CA)
        • Latin America and the Caribbean (LTM)
        • Northern Europe (NE)
        • Western Europe (WE)
        • Southern Europe (SE)
        • Eastern Europe (EE)
        • Middle East and Africa (MEA)
        • Australia and New Zealand (ANZ)
        • Asia (AS)
        See ‘Appendix A: Region Lookup’ for the list of countries associated with each region.
        Configuration Entitlement
         Retailer Portal A secure, proprietary, web-based interface owned and operated by a specific retailer, which enables its approved vendors, manufacturers, or third-party sellers to manage the operational and commercial aspects of their business relationship with the retailer. The primary purpose of a Retailer Portal is the submission, management, and exchange of data related to product listings, inventory, sales, and logistics. Configuration Entitlement
         Sites
         (Digital Shelf Analytics Products)
        An individual website domain that is monitored by a Salsify Digital Shelf Analytics product for the purpose of generating Digital Shelf Analytics Buy Box or Share of Search reports. In cases where one retailer website has multiple URLs, the number of Sites is equivalent to the number of distinct URLs. For example, walmart.com, marketplace.walmart.com, and grocery.walmart.com count as 3 Sites. Configuration Entitlement
         User

        User means each of Customer’s employees, agents, and independent contractors who are authorized with access to the Salsify PXM Advance Platform.

        Each User’s license is intended solely for such User and cannot be shared or used by any other individual, provided that it may be reassigned to a new User replacing the previous User if the previous User terminates its employment with Customer, changes job status or function, or otherwise no longer requires use of the Salsify PXM Advance Platform. For avoidance of doubt, each User license includes access to all of Customer’s Production Instances and Non-production Instances. 

        Configuration Entitlement

        Appendix

        Appendix A: Region Lookup

        Region Countries
         United States (US) United States of America
         Canada (CA) Canada
         Latin America & the Caribbean (LTM)

        Anguilla
        Antigua & Barbuda
        Argentina
        Aruba
        Bahamas
        Barbados
        Belize
        Bolivia
        Brazil
        Cayman Islands
        Chile
        Colombia
        Costa Rica
        Dominica
        Dominican Republic
        Ecuador
        El Salvador
        French Guiana
        Grenada
        Guadeloupe
        Guatemala
        Guyana
        Haiti
        Honduras
        Jamaica
        Martinique
        Mexico
        Montserrat
        Nicaragua
        Panama
        Paraguay
        Peru
        Puerto Rico
        Saint Barthélemy
        St. Kitts & Nevis
        St. Lucia
        St. Vincent and the Grenadines
        Suriname
        Trinidad & Tobago
        Turks & Caicos Islands
        Uruguay
        Venezuela
        Virgin Islands
         Northern Europe (NE) Denmark
        Estonia
        Finland
        Iceland
        Ireland
        Latvia
        Lithuania
        Norway
        Sweden
        United Kingdom
         Western Europe (WE) Austria
        Belgium
        France
        Germany
        Liechtenstein
        Luxembourg
        Monaco
        Netherlands
        Switzerland
         Southern Europe (SE) Albania
        Andorra
        Bosnia and Herzegovina
        Croatia
        Cyprus
        Greece
        Holy See
        Italy
        Malta
        Montenegro
        Portugal
        San Marino
        Serbia
        Slovenia
        Spain
        Eastern Europe (EE) Belarus
        Bulgaria
        Czech Republic
        Hungary
        Kosovo
        Moldova
        North Macedonia
        Poland
        Romania
        Slovakia
        Middle East & Africa Europe (MEA) Algeria
        Angola
        Bahrain
        Benin
        Botswana
        Burkina Faso
        Burundi
        Cameroon
        Cape Verde
        Central African Republic
        Chad
        Comoros
        Democratic Rep. of the Congo
        Djibouti
        Egypt
        Equatorial Guinea
        Eritrea
        Eswatini
        Ethiopia
        Gabon
        Gambia
        Ghana
        Guinea
        Guinea-Bissau
        Iraq
        Israel
        Jordan
        Kenya
        Kuwait
        Lebanon
        Lesotho
        Liberia
        Libya
        Madagascar
        Malawi
        Mali
        Mauritania
        Mauritius
        Morocco
        Mozambique
        Namibia
        Niger
        Nigeria
        Oman
        Palestine
        Qatar

        Republic of the Congo
        Rwanda
        Saint Helena
        São Tomé and Príncipe
        Saudi Arabia
        Senegal
        Seychelles
        Sierra Leone
        Somalia
        South Africa
        South Sudan
        Sudan
        Tanzania
        Togo
        Tunisia
        Turkey
        Uganda
        United Arab Emirates
        Yemen
        Zambia
        Zimbabwe
         Australia & New Zealand (ANZ) Australia New Zealand  
        Asia (AS) Afghanistan
        American Samoa
        Armenia
        Azerbaijan
        Bangladesh
        Bhutan
        Bougainville
        Brunei Darussalam
        Cambodia
        China
        China, Republic of (Taiwan)
        Cook Islands
        Fiji
        French Polynesia
        Georgia
        Guam
        Hong Kong
        India
        Indonesia
        Japan
        Kazakhstan
        Kiribati
        Korea (Rep. of South Korea)
        Kyrgyzstan
        Laos (Lao People's Dem. Rep.)
        Macao
        Malaysia
        Maldives
        Marshall Islands
        Micronesia
        Mongolia
        Myanmar (Burma)
        Nauru
        Nepal
        New Caledonia
        Niue
        Northern Mariana Islands
        Pakistan
        Palau
        Papua New Guinea
        Philippines
        Samoa
        Singapore
        Solomon Islands
        Sri Lanka
        Tajikistan
        Thailand
        Timor-Leste (East Timor)
        Tonga
        Turkmenistan
        Tuvalu
        Uzbekistan
        Vanuatu
        Viet Nam (Vietnam)

         

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