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    Tool Calling

    Tool calling is when artificial intelligence (AI) solutions engage external tools to complete tasks.

    What Is Tool Calling?

    Tool calling is a next-level AI capability that enables the technology to first recognize a need then connect with external resources to solve that need. Any given AI solution has a core function, which allows it to perform a certain task efficiently, but limits its ability to that set of functions. Tool calling is a streamlined way of advancing an AI’s capabilities by enabling it to draw on other tools. Say a brand needs real-time customer engagement data. An AI solution might recognize that it lacks that data on hand, then use tool calling to interact with an available API or database that houses that data. The AI can filter the data through its model to produce results aligned with the brand’s query. Tool calling expands the AI’s functionality, while creating seamless integrations between technologies in a brand’s tech stack.

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