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    Amazon COSMO

    Amazon COSMO is Amazon’s artificial intelligence (AI)-powered search solution designed to analyze consumer data, interpret customer intent, and deliver more personalized search results.

    What Is Amazon COSMO?

    Traditional search engines use keywords to connect user queries to potential answers. With the advent of AI-powered algorithms, however, systems could make recommendations, compare products, and help customers navigate brand sites. Amazon COSMO (Common Sense Knowledge Generation and Serving System) is an advanced version of these AI tools, which goes beyond keyword-driven search queries to analyze customer behavior data. Amazon COSMO analyzes a shopper’s purchase history, browsing history, query history, and brand engagement to determine their search intent. If a customer types “denim jacket” into Amazon COSMO, for example, the AI can scan the customer’s behavior data to determine their size and aesthetic preferences. With that information, COSMO can determine that the shopper wasn’t just looking for a generic denim jacket, but a particular one that matches their interests and needs. This enables more personalized, targeted recommendations and better-quality search results. While shoppers do not interact with COSMO directly, it serves as the algorithmic "brain" that feeds conversational user interfaces like Alexa for Shopping (formerly Amazon Rufus).

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