We are seeking a leader who is passionate about driving the success of our rapidly growing customer base. Starting with our help site and written and video content, the right candidate will work across customer success, engineering, user experience, sales, and marketing to create and lead the execution of our strategy for educating and enabling those customers on Salsify and the larger digital supply chain at the core of our business.
Design and deliver programs for 1-to-many / scaled enablement of Salsify customers that will help Salsify scale with massive customer growth.
Create programs across mediums including reference content, how-to content, video / screencast content, webinars, trainings, and other enablement programs.
Work closely with Salsify Product Management and Customer Success to prioritize enablement content across user segments, including both non-technical and technical content and materials for both new and experienced users.
Define goals for enablement programs and proactively improve the processes and product to support those goals.
As necessary, hire team members to drive successful delivery of enablement programs.
"A lot of tech companies will jostle to be the most "this" or "that," when in reality, they appear to be quite similar. At Salsify, I get to be me - no pretense, no excuses, no hiding - and that's what I love most about working here."
Associate Solutions Engineer