Salsify Managed Services Definitions and Entitlement Guide

Version 2025 v1.0 made available June 23, 2025

The following definitions and entitlements shall apply if, and to the extent, purchased by the Customer on an Order Form:

Salsify Managed Services

Managed Services are subscription-based products that provide enhanced support, monitoring, and operational management of Salsify instance(s). These products are designed to help the Customer optimize their digital shelf operations by helping to manage various aspects of day-to-day operations in the Salsify platform.

Managed Service: Platform Administration

The Platform Administration Managed Service provides the Customer support for maintaining core Salsify system functions. Salsify will perform the following configuration and administrative tasks¹ based on the Customer’s business rules:

Provision user accounts
Manage role-based access controls
Configure and maintain user groups
Facilitate management of permissions
Configure security policies and access protocols
Troubleshoot support for user access issues

The Platform Administration Managed Service does not include:

Product data / asset creation, curation, clean-up, refresh, or translation
Custom engineering or integration development
Non-English language platforms or documentation
Syndication or GDSN Support
Reporting / Insights Support
Support outside of the Salsify platform

Customer Responsibilities:

Provide internal stakeholder for coordination with Salsify
Communicate prioritization of configuration tasks
Provide business rules on which the configuration and administrative tasks will be based
Review and approve planned changes

Entitlements:

Managed Service for up to 20 Users; Customer may license Managed Service for additional Users separately

Managed Service: Data Governance

The Data Governance Managed Service supports preserving the integrity, structure, and scalability of product data within the Salsify platform. Salsify will execute the following data governance tasks¹ based on the Customer’s business rules:

Clean up data to rectify inconsistencies and errors
Configure data import and export platform processes to facilitate seamless data exchange with other systems
Ongoing addition, editing, and deleting of digital assets and metadata for the organization and distribution of rich media content
Ongoing addition, editing and deleting of essential data structures such as:
- Records: individual product entries
- Properties: attributes describing products
- Computed properties: dynamically calculated attributes
- Property groups: logical grouping of related properties
- Data validation: rules ensuring data accuracy and completeness
- Workflows: automated processes for data management
- Taxonomy iterations: development and refinement of product categorization systems
- Inheritance modeling: defining how properties are inherited across product hierarchies
- Lists: controlled vocabularies for standardized data entry

The Data Governance Managed Service does not include:

Content or asset creation, refresh, or translation
Engineering work or integration development
Support for data stored on platforms outside of Salsify
Non-English language platforms or documentation
Syndication or GDSN Support
Reporting / Insights Support

Customer Responsibilities:

Provide internal stakeholder for coordination with Salsify
Communicate prioritization of configuration tasks
Provide business rules on which the configuration and administrative tasks will be based
Review and approve planned changes

Entitlements:

Managed Service for up to 1,000 Records and the number of Locales specified in the Order Form in a single Salsify Platform Instance; Customer may license the Managed Service for additional Records separately

Managed Service: Syndication Support

The Syndication Support Managed Service assists the Customer with the distribution of product data to channel endpoints. Salsify will perform the following syndication-related tasks¹ based on the Customer’s business rules:

Identify and configure the optimal syndication method for in scope Digital Shelves
Setup and maintain new and existing items for in-scope Digital Shelves
Identify and resolve syndication feedback received in Salsify
Identify and communicate product data gaps
Regularly update in-scope Digital Shelf channels
Deploy Enhanced Content layouts
Maintain Catalog Sites / Classic Catalogs
Update the Salsify Open Catalog channel

Supported Syndication Methods:

Salsify direct connections
Templates sourced from retailers and maintained in Salsify (Templated Exports)
Customer-provided templates compatible with Salsify exports and readiness reports (Custom Readiness Reports)

The Syndication Support Managed Service does not include:

Content or asset creation, curation, clean-up, or translation
Engineering work or integration development
GDSN Support
Reporting / Insights Support
Data Governance / Workflow Support
Non-English language platforms or documentation

Customer Responsibilities:

Provide internal stakeholder for coordination with Salsify
Communicate prioritization of configuration tasks
Provide business rules on which the configuration and administrative tasks will be based
Review and approve planned changes

Entitlements:

Managed Service for up to 1 Digital Shelf and 1,000 Records in a single Salsify Platform Instance; Customer may license Managed Service for additional Digital Shelves and Records separately

Managed Service: Last Mile Support

The Last Mile Support Managed Service assists the Customer with the resolution of Product Detail Page (PDP) and content syndication issues within retailer portals. Salsify will provide the following assistance based on the Customer’s business rules:

Resolve errors pertaining to Product Detail Pages (PDPs) and content syndication specifically for Amazon, Walmart, and Target within the United States market only
Analyze and provide recommendations for addressing feedback and syndication messages originating from retailers
Engage with retailer support departments to facilitate the resolution of content listing discrepancies
Monitor and categorize downstream syndication problems that originate from the Salsify platform

The Last Mile Support Managed Service does not include:

Content or asset creation, clean-up, or translation
Support outside of Product Detail Page (PDP) issues and content syndication
Logistics, shipping, pricing, or billing support
Custom engineering or integration development
Non-English language platforms or documentation

Customer Responsibilities:

Provide internal stakeholder for coordination with Salsify
Communicate prioritization of configuration tasks
Provide any required credentials to access retailer portals
Provide business rules on which the configuration and administrative tasks will be based
Review and approve planned changes

Entitlements:

Managed Service for up to 1,000 Records and the number of Digital Shelves specified in the Order Form in a single Salsify Platform Instance; Customer may license the Managed Service for additional Records separately
Digital Shelves are limited to Amazon, Target, and Walmart in the United States market only

Salsify Managed Services General Definitions

Add-ons

Salsify Software Solutions that leverage and run off of the Salsify Platform to provide the Customer with additional features and functionality.

Entitlement

Specific allowances licensed by the Customer, tied to functionality within the Managed Services products.

Digital Asset

Any file-based content that is stored digitally in the Salsify Platform, including images, videos, comparison charts, photos, logos, and brand guides.

Dynamic Permission Policies

The number of security policies configured in the Salsify Platform. Customers can use security policies to restrict Salsify Users' access to products and assets based on the values of specific properties as well as to restrict Salsify Users' access to specific locales.

Salsify Managed Services Entitlement Definitions

Managed Service Digital Shelves

A Managed Service Digital Shelf is a channel endpoint such as a retailer or marketplace.

The total number of unique Managed Service Digital Shelves managed by Salsify during a year of a Customer’s subscription will not exceed the number of Managed Service Digital Shelves licensed.

Managed Service Locales

A Managed Service Locale is a distinct language (e.g. English, Spanish, French, etc.) and country (e.g. United States, France, Germany) combination for which multilingual content can be stored by utilizing localized properties. The country component of a Locale is optional.

The total number of unique Managed Service Locales managed by Salsify during a year of a Customer’s subscription will not exceed the number of Managed Service Locales licensed.

Managed Service Record

A uniquely-identifiable record stored in the Salsify Platform, including product (i.e SKU, GTIN, UPC) and non-product (i.e brand, swatch, affiliate, brand ambassador) records. Records exclude Digital Assets.

In the case of records in a hierarchy, the records at each level of the hierarchy are counted separately. Multiple records identifying the same underlying product or non-product entity in the same instance are counted separately.

The total number of unique Managed Service Records managed by Salsify during a year of a Customer’s subscription will not exceed the number of Managed Service Records licensed. For subscription periods of less than one year ("partial year"), the total number of unique Managed Service Records managed by Salsify over the partial year cannot exceed the prorated amount of Managed Service Records licensed by the Customer.

User

User means each of Customer’s employees, agents, and independent contractors who are authorized with access to the Salsify Platform.

Each User’s license is intended solely for such User and cannot be shared or used by any other individual, provided that it may be reassigned to a new User replacing the previous User if the previous User terminates its employment with Customer, changes job status or function, or otherwise no longer requires use of the Salsify Platform. For avoidance of doubt, each User license includes access to all of the Customer’s licensed instances.

The total number of Users managed by Salsify at any given time will not exceed the number of Users licensed.

Salsify Managed Services Delivery Standards

Salsify’s Business Hours are from 8:30 AM to 5:30 PM in the Customer’s local timezone (US only), during weekdays (Monday through Friday), excluding holidays.

¹ Some Managed Service tasks rely on the Customer having access to specific Salsify Platform features or Add-Ons that require the Customer to have a license for those Platform features or Add-Ons.

² Managed Services support for Classic Catalogs is not to extend beyond the deprecation of the product (December 31, 2026)

Salsify Managed Services Definitions and Entitlement Guide 2025 v1.0 Confidential & Proprietary