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    What Are the Omnichannel Commerce Touch Points?

    The Omnichannel Shopper’s Journey

    Omnichannel commerce strategically and seamlessly connects all the touch points — both digital and physical — where a customer engages with a brand or retailer. Here’s a breakdown of the crucial touch points in an omnichannel shopper’s journey, and how you can meet their expectations wherever they shop.

    Download “The Complete Guide to Omnichannel Strategy for Commerce'' for tips on how to build an effective omnichannel commerce strategy.