Supplier experience management is the practice of ensuring a business’ suppliers have the resources and processes in place for a successful, frictionless working relationship.
The supplier experience refers to how a supplier feels about a working relationship with a business. It begins as soon as a business and supplier connect and build as the two parties continue working together.
Supplier experience management is the practice of creating conditions that foster a healthy, mutually beneficial, and streamlined relationship between a business and a supplier.
There are several ways a business can manage their suppliers’ experiences, including creating smooth workflows and processes; using organizational systems to manage supply chain processes and expectations; and removing friction points within the relationship.
By using a supplier data management system, for example, businesses can centralize and organize information, streamlining processes that might otherwise be cumbersome to suppliers.
A poor supplier experience can cost both parties time and money, so managing the supplier experience with the right technology, tools, and communication is important.