Learn about the digital shelf, including strategies for winning sales.
How (and How Much) Will AI Change Shopping
Rob Gonzalez, Salsify co-founder & CMO, explains the shift to chat-based discovery and how brands can prepare.
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2026 Consumer Research
Our latest report shares shoppers' fresh insights on buying behavior, loyalty, AI trust, and more.
DownloadPersonalization is the process of tailoring something — such as a piece of content, a sales funnel, or marketing materials — to a particular individual’s or group’s interests and preferences.
Personalization is common in modern marketing practices, as it allows businesses to customize their materials to better connect with existing and potential customers.
To personalize materials, however, businesses must first understand who their primary consumers are. Many businesses use website and sales analytics to analyze consumer behavior, demographics, and needs.
From there, marketing and sales teams can adjust product information, webpages, blog content, email marketing, social media copy, and other consumer-facing areas of their business to align with customers’ desires and needs.
Businesses can also personalize consumer outreach. If a customer leaves an item in their cart, for example, the business can use that information to send emails marketing that specific product to encourage the consumer to reengage.
Because today’s consumers are bombarded with marketing on nearly every channel they interact with, personalization can help businesses cut through the noise and connect with consumers on a personal level.