What Is PXM?

What Is PXM?

PXM for Brands

Lead the digital shelf with product experience management (PXM).

PXM for Retailers

Source supplier product content efficiently and at scale with PXM.

What Is the Digital Shelf?

Learn about the digital shelf, including strategies for winning sales.

Build Winning Shopping Experiences

Learn how to engage and convert more shoppers with these winning tips.

Solutions

For Brands

Centralize

Centralize all your product content, no matter where it lives.

Connect

Connect across the digital shelf to deliver engaging product experiences.

Automate

Learn how to automate manual processes to improve efficiency, accuracy, and product detail page (PDP) conversions.

For Retailers

Onboard

Accelerate your supplier and product data onboarding.

Validate

Ensure up-to-date product data is always available to your customers.

Automate

Gain the freedom to scale your business with automation.
Products

PXM Product Experience Management

PIM

Learn about Salsify’s enterprise PIM solution.

Syndication

Easily syndicate product content to every consumer touch point.

Enhanced Content

Easily enrich product pages with below-the-fold content and rich media.

Catalog Sites

Share customized, up-to-date digital product catalogs.

Automation and AI

Automate business processes and enhance Salsify workflows with AI.

Digital Shelf Analytics

Continuously optimize your organization’s product content syndication.

GDSN Data Pool

Synchronize standard supply chain, marketing, and ecommerce attributes globally.

PXM Platform, Integrations, and APIs

Integrate the PXM platform with the rest of your enterprise systems architecture.

Grocery Accelerator

Leverage the first-ever category-wide PXM accelerator in the grocery industry.

PXM App Center

Gain extensions, integrations, and destinations with the PXM App Center.

SXM Supplier Experience Management

Supplier Onboarding

Accelerate supplier onboarding while ensuring your schema requirements are met.

Product Listing

Sell products faster with Product Listing.

Content Enrichment

Increase online conversions with Content Enrichment.

Automation

Win on the digital shelf by automating manual tasks.

SXM Platform, Integrations, and APIs

Integrate the SXM platform with the rest of your enterprise systems architecture.

PXM Network

Syndication Network

Automate how you exchange product content data to the digital shelf.

Enhanced Content Network

Use Enhanced Content to turn product pages into product experiences.

Commerce Platform Integrations

Create winning product experiences everywhere shoppers are, including on owned sites.

GDSN Data Pool

Synchronize standard supply chain, marketing, and ecommerce attributes globally.

Open Catalog

Connect to the digital shelf faster with an open, standardized, and free product catalog.
Partners

Solution Partners

Find a Solution Partner

Learn more about Salsify solution partners.

Become a Solution Partner

Learn how to become a Salsify solution partner.

Technology Partners

Find a Technology Partner

Learn more about Salsify technology partners.

Become a Technology Partner

Learn how to become a Salsify technology partner.
Resources

Resources

Resource Library

Explore our ecommerce resources to get everything you need to win on the digital shelf.

Blog

Read our blog to get actionable insights for navigating changing markets and industry demands.

Webinars

Watch our on-demand ecommerce webinars to gain expert advice and tips from our community of industry leaders.

Engineering Blog

Explore our engineering blog to get developer resources, insights, and tips.

Events

Register for our upcoming in-person and virtual events to connect with other industry insiders.

Knowledge Base

Investigate our knowledge base to build your Salsify skills and understanding.

Product Updates

Explore the latest news and updates for Salsify products.

API

Examine our comprehensive API and webhook guides to start working with Salsify quickly.
Salsify 2024 Consumer Research Report

2024 Consumer Research: The Modern Buying Journey

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      Mystery Shopping

      Mystery shopping is when a business sends a company representative into a store or onto an ecommerce site as a pretend shopper to evaluate the business’ service quality.

      What Is Mystery Shopping?

      Mystery shopping is a way of assessing the quality of a business’ customer service, merchandising, and sales efforts. The company’s management secretly places a representative in the position of a shopper, and then the shopper engages with the store and its employees. 

      When they’re done shopping, they evaluate their experience, whether the employees are following store procedures, and how successfully the store is meeting quality standards.

      Mystery shopping typically occurs in person at a brick-and-mortar location, but it can also occur online. Mystery shoppers will engage with customer service representatives via a live chat on the business’ website or through a phone call. 

      Next, they explore the digital buying journey to assess its quality. Businesses also often hire outside mystery shoppers to get an impartial assessment of their operations.

      When businesses use mystery shopping, they’re able to quickly gauge the success of their sales and services; get quick and accurate customer feedback; and gain an unencumbered look at their quality standards.

      Digital Shelf Deep Dive

       

      Related Terms

      Related Resources

      Video

      How To Build Winning Shopping Experiences
      Video

      Digital Shelf Analytics: Mini Tour

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