Learn about the digital shelf, including strategies for winning sales.
How (and How Much) Will AI Change Shopping
Rob Gonzalez, Salsify co-founder & CMO, explains the shift to chat-based discovery and how brands can prepare.
Learn MorePIM
Manage all product content in one central system of record.
Syndication
Easily syndicate product content to every consumer touch point.
Enhanced Content
Enrich product pages with below-the-fold content and rich media.
Intelligence Suite
Bring AI-powered capabilities directly into your Salsify workflows.
Grocery Accelerator
Leverage the first-ever category-wide PXM accelerator in the grocery industry.
GDSN Data Pool
Synchronize standard supply chain, marketing, and ecommerce attributes globally.
Digital Shelf Analytics
Continuously optimize your organization’s product content syndication.
Catalog Sites
Share secure, on-brand, and always up-to-date digital product catalogs.
Automation and AI
Automate business processes and enhance Salsify workflows with AI.
PXM Platform, Integrations, and APIs
Integrate the PXM platform with the rest of your enterprise systems architecture.
Resources
Resource Library
Explore our ecommerce resources to get everything you need to win on the digital shelf.
Blog
Read our blog to get actionable insights for navigating changing markets and industry demands.
Webinars
Watch our on-demand ecommerce webinars to gain expert advice and tips from our community of industry leaders.
Customer Blog
Gain the latest tips, industry trends, and actionable ecommerce insights.
Knowledge Base
Investigate our knowledge base to build your Salsify skills and understanding.
API
Examine our comprehensive API and webhook guides to start working with Salsify quickly.
2026 Consumer Research
Our latest report shares shoppers' fresh insights on buying behavior, loyalty, AI trust, and more.
DownloadEngagement rate is a metric that evaluates and records how actively customers interact with a brand or business.
Like other key performance indicators (KPIs), engagement rate is a metric that tracks the efficacy of a business’s engagement efforts, giving the brand a clear, often quantitative, determinant of its success.
Because most brands today provide omnichannel customer experiences via several digital and in-person channels, these brands might track a number of different engagement rates. These might include the number of likes or interactions on social media; the average time on page for website visitors; or the average click-through rate for links embedded in an email campaign.
Tracking and recording these metrics is critical to understanding how engaged customers are with a business. A brand might get tons of website traffic, for example, but if those customers quickly leave the site, the business’ low engagement rate is impacting its sales. That’s why businesses use engagement rate to glean insights that help enhance their content and build stronger customer relationships.