WATCH NOW

    Are You an Omnichannel Organization?

    Is your organization truly set up for omnichannel success? Omnichannel success goes beyond content strategy and involves many other cross-functional teams. Our omnichannel assessment quiz helps brands evaluate how well their structure, processes, and team collaboration align with the demands of today’s connected shoppers.

    Uncover where you stand — from your product data and cross-functional collaboration to retail media and category management — and receive tailored recommendations to strengthen your omnichannel strategy in just a few minutes.

    Start Your Assessment
    Get a set of results to share with your organization.
    Understand what you need to focus on to become an omnichannel organization.
    Learn what cross-functional collaborations are required to be successful.
    Data & Content Readiness

    Which best describes the current state of your product data?

    Select your choice to proceed through the quiz.

    A Product data lives in several different departments and systems. There's no single place where I can easily review what's missing.
    B We have most data in one enterprise resource planning (ERP) or product information management (PIM) solution, but there are a few areas where data lives elsewhere.
    C Data is sourced across the company, but we have a clear source of truth and a set of validation and preparation standards for the digital shelf.
    Performance Analytics

    How do you collect data about your digital performance?

    Select your choice to proceed through the quiz.

    A We rely on sales results and don't have a nuanced view into what’s performed well on the digital shelf.
    B We get feeds and data from multiple sources that provide a picture of our digital shelf performance, but it's not all actionable.
    C We have a dedicated omnichannel analytics team that has a holistic view of our consumers' journeys.
    Product Experience Management (PXM) Technology

    What kind of technology do you have in place to manage your product data?

    Select your choice to proceed through the quiz.

    A Spreadsheets and/or multiple systems and ERPs.
    B A product experience management (PXM) solution that enables teams to store, transform, and syndicate data from one source of truth.
    C A PXM with advanced analytics and artificial intelligence (AI) workflows that continuously optimizes performance.
    Syndication

    How quickly are you able to send data and content to your retailer partners?

    Select your choice to proceed through the quiz.

    A Our process often takes weeks to months, and we can't implement requests from retailers.
    B Our process takes a few weeks, and we can sometimes update feedback from retailers.
    C Our process is agile and can take a few days to update after we get direct feedback from most of our retailers.
    Distribution & Sales Strategy

    Do you customize your product distribution?

    Select your choice to proceed through the quiz.

    A No. We distribute the same product selection to every channel.
    B Yes. We have specific strategies for each retailer.
    Integrations

    Of the systems you use (PIM, DAM, Creative Suites, Syndication Portals), how easy is it to move and access reliable data?

    Select your choice to proceed through the quiz.

    A Most data is moved manually and requires importing.
    B My core systems/critical data have integrations.
    C I have a fully nimble, connected tech stack.
    People & Organizational Structure

    Which department owns ecommerce at your organization?

    Select your choice to proceed through the quiz.

    A Sales, Marketing, or combination of both
    B Center of Excellence
    C IT or another function
    Category Management

    Which best describes your category management strategy?

    Select your choice to proceed through the quiz.

    A Category management is focused on in-store selling and works separately from the ecommerce team.
    B We have an ecommerce category management approach (eCatman).
    C We have omnichannel category management conversations in our joint business planning (JBP).
    Content Strategy

    How do you measure your content?

    Select your choice to proceed through the quiz.

    A Compliance. Is the data correct, and does it meet our standards?
    B Completeness. Do we have all the correct data and content for each of our sales channels?
    C Effectiveness. Do we have correct and complete data that is working effectively on each of our channels?
    Retail Media

    Do you have a cohesive retail media, search, and content strategy?

    Select your choice to proceed through the quiz.

    A No
    B Yes
    Automation & AI

    To what degree does automation and AI take part in your end-to-end process?

    Select your choice to proceed through the quiz.

    A Most of our ways of working are manual and time-consuming.
    B Automation is included in our processes, and we’re exploring AI.
    C We automate everything we can and use AI to supplement our work.
    Supply Chain

    Do you collaborate with your supply chain team to create ecommerce-ready packaging and discuss new product launches?

    Select your choice to proceed through the quiz.

    A Yes
    B No
    Shared Goals

    Do you have shared goals across sales, marketing, and other omnichannel functions?

    Select your choice to proceed through the quiz.

    A Yes
    B No

    Complete the form to get your results.

    Omniassessment Results

    Crawl

    Crawl
    Walk
    Run
    Sprint
    Agility

    Your Organization Is in Crawl

    This result is based on outcomes across industries and thousands of brands.

    Current State

    card-icon-1
    • Your enterprise resource planning (ERP), digital asset management (DAM), product information management (PIM), and product lifecycle management (PLM) solutions aren’t fully integrated.
    • Your team is focused on product information and data compliance with each retailer and endpoint.
    • Your sales, advertising, and supply chains aren’t fully aligned on one omnichannel strategy.

    Growth Opportunities

    card-icon-2
    • Boost your sales by improving content compliance and streamlining product information management (PIM).
    • Increase product detail page (PDP) conversions by improving the delivery of relevant product images and optimized and accurate content to retail partners.
    • Sell on more retailers by adopting technology that will improve your efficiency in getting content to market.

    Where To Focus

    card-icon-3
    • Technical Shift: From an ERP/DAM to a product experience management (PXM) solution with automated workflows. 
    • Operational Shift: From channel experimentation to joint business planning (JBP) and a dedicated product strategy for each retailer. 
    • Data Shift: From delivering complete content records to delivering best-in-class content. 
    • Organizational Shift: From a few team members tasked with ecommerce to a digital center of excellence that collaborates across sales, supply chain, and ad planning.
    Omniassessment Results

    Walk

    Crawl
    Walk
    Run
    Sprint
    Agility

    Your Organization Is in Walk

    This result is based on outcomes across industries and thousands of brands.

    Current State

    card-icon-1
    • Your team likely uses a product experience management (PXM) platform.
    • Your team is focused on optimizing content performance and workflow efficiency.
    • Your organization often makes retail media and ecommerce business plans separately.

    Growth Opportunities

    card-icon-2
    • Increase market share by delivering best-in-class content and optimizing based on other category leaders.
    • Be your retailers’ best partner by conducting joint business plans (JBPs) that bring intelligence from digital and in-store results and advertising.
    • Improve resource efficiency by building automated workflows and closing the loop between insights and updates to your digital shelf content.

    Where To Focus

    card-icon-3
    • Technical Shift: From traditional PXM to integrated artificial intelligence (AI) automation and digital shelf analytics.
    • Operational Shift: From individual negotiations to integrated omnichannel strategies for distribution, ad campaigns, and category management.
    • Data Shift: From content compliance to content completeness by sales channel. 
    • Organizational Shift: From a center of excellence to integrating the ecommerce team and experience across each department.
    Omniassessment Results

    Run

    Crawl
    Walk
    Run
    Sprint
    Agility

    Your Organization Is in Run

    This result is based on outcomes across industries and thousands of brands.

    Current State

    card-icon-1
    • You have a product experience management (PXM) solution with integrated digital shelf analytics.
    • Your team measures content based on effectiveness and frequently optimizes. 
    • Your ecommerce strategy and insights are integrated into your supply chain operations, omnichannel campaigns, and category management.

    Growth Opportunities

    card-icon-2
    • Increase lifetime value by supporting consumer satisfaction with omnichannel strategies attuned to your customers.
    • Lower acquisition costs by maintaining category leadership and supporting customer referrals.
    • Improve ad spend efficiency by incorporating digital shelf analytics into your omnichannel operations and retailer negotiations.

    Where To Focus

    card-icon-3
    • Technical Shift: From PXM with digital shelf analytics to establishing and operating marketing mix modeling (MMM) within your PXM.
    • Operational Shift: From integrated omnichannel planning to artificial intelligence (AI)-augmented insights for timely retail media buying and category management.
    • Data Shift: From optimized content to predictive content that reacts to market trends.
    • Organizational Shift: From an integrated ecommerce team to an organization structured around the company’s shared digital goals.
    Omniassessment Results

    Sprint

    Crawl
    Walk
    Run
    Sprint
    Agility

    Your Organization Is in Sprint

    This result is based on outcomes across industries and thousands of brands.

    Current State

    card-icon-1
    • You have a mature product experience management (PXM) solution with digital shelf analytics and clear marketing mix modeling (MMM).
    • You have a process and team that can optimize based on market trends and consumer feedback.
    • You perform omnichannel planning across the organization with a shared set of metrics.

    Growth Opportunities

    card-icon-2
    • Gain recognition as a category leader by leading retailers and consumers with new experiences and ongoing experimentation.
    • Satisfy a connected consumer by creating responsive workflows to adjust product content and recommendations to individual needs.
    • Make every product experience matter by establishing a responsive set of metrics and artificial intelligence (AI) workflows to adapt and optimize digital shelf moments.

    Where To Focus

    card-icon-3
    • Technical Shift: From PXM with analytics to a custom-integrated PXM tech stack.
    • Operational Shift: From fully integrated campaigns and planning to predictive and integrated campaigns across product detail pages (PDPs), direct-to-consumer (D2C), retail media, and all other channels.
    • Data Shift: From predictive content to learning content that gathers insights on buyers and influences product development.
    • Organizational Shift: From an organization built around shared goals to an organization built around your consumer.
    Omniassessment Results

    Agility at Scale

    Crawl
    Walk
    Run
    Sprint
    Agility

    Your Organization Is in Agility at Scale

    This result is based on outcomes across industries and thousands of brands.

    Current State

    card-icon-1
    • You have a custom-integrated product experience management (PXM) tech stack.
    • You manage predictive and integrated campaigns across product detail pages (PDPs), direct-to-consumer (D2C), and retail media.
    • Your organization is built around your consumer.

    Growth Opportunities

    card-icon-2
    • Gain recognition as a market leader by leading ongoing, nimble campaigns centered around your customer.
    • Maintain strong ties with a connected consumer by tailoring campaigns and content to individual needs.
    • Adjust company key performance indicators (KPIs) continuously based on responsive metrics.
    • Continue to partner with your retailer on special activations and test and learns.

    Where To Focus

    card-icon-3
    • Technical Shift: Adapt your custom-integrated PXM tech stack to test emerging tech opportunities.
    • Operational Shift: Optimize predictive and integrated campaigns across PDPs, D2C, retail media, and all other channels.
    • Data Shift: Adjust content and product development based on buyer insights, and experiment with location-based and personalized content.
    • Organizational Shift: Maintain an organization built around your consumer by sharing intelligence throughout the company.
    Omnichannel Assessment Curve
    1 / 13