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When it comes to ecommerce, speed is crucial. You want your team up and running on Salsify as smoothly as possible, with a configuration that meets your needs over the long term. Most of our customers choose the Salsify Fast Track Onboarding package as it provides the fastest path to ROI while also ensuring your Salsify account is setup to meet your specific business objectives and incorporates our best practices learned from the hundreds of customers who have implemented Salsify.
Salsify Guided Onboarding was designed to make things easier.
We know that preparing your company to stand out on the digital shelf is hard work, and that your internal Project Team has their hands full with organizational projects and learning about new online sales channels.
Our Implementation Team will execute the discovery and standard configuration work to provide you with a Salsify set up that is immediately useful. We will also train, consult with, and coach your Project Team so they have the knowledge and support to perform additional configurations and maintenance over time.
“The customer service is AMAZING! They walked us through everything step by step... multiple times. They are also working with us on how to identify our goals.”
Your in-house Project Team will complete the following process with Salsify’s Customer Success team
Our team will work with you to develop a program plan to ensure a successful Salsify roll-out for your company. This involves building a detailed project plan for your implementation based on your priority goals, as well as a broader plan to fully adopt Salsify within your organization.
"Salsify has been a huge asset in managing consistency of product content across various e-retailers. The customer service has been top notch!"
Your Project Team will complete our standard Salsify platform training curriculum, which provides foundational Salsify skills that ensure your team has the skills necessary to perform ongoing configuration and maintenance tasks. Your team will also have continuous access to an ever growing library of courses to keep up with new Salsify features as well as help you bring on new team members.
Our Implementation Team will configure a standard end-to-end setup of your Salsify account to meet your priority objectives. We will:
Your Project Team will receive eight advisory hours with our Implementation Team to support additional configuration by your team. These advisory hours will will cover a range of topics from commerce best practices and recommendations on setting up and using Salsify, to guidance on content management, syndication, insights, and internal engagement. We will address your project team’s questions on product content setup, retailer syndication, workflows, and sales-team enablement.
Once implementation has been completed we will review your Salsify platform configuration with your Project Team and provide written documentation for reference. We will also recap progress made against the initial project implementation plan and provide recommendations for your Project Team to ensure successful rollout and ongoing use of the platform.
Depending on the specific needs of your organization, we offer additional services such as custom implementations, additional training sessions and formats, and integrations.