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    How Shoppable Content Drives Sales and Enhances Customer Experiences

    11 minute read
    How Shoppable Content Drives Sales and Enhances Customer Experiences

    The future of ecommerce is here, and much of it’s happening on social media. 

    Social media platforms are home to a growing share of ecommerce sales. Social commerce, also known as social shopping, is expected to grow steadily in almost all markets.

    The power of social commerce is already being realized for global brands. For example, social shopping is so widespread among Asian consumers that, according to Statista, it will be worth $1.298 billion in 2023 and climb to $3 trillion by 2026. Insider Intelligence expects it to be worth $107.17 billion in the U.S. by 2025, and Statista predicts that global social ecommerce sales will reach $2.9 trillion by 2026.

    This growth illustrates the potential that investing in social commerce can unlock. But to succeed in social commerce, brands first need to create great shoppable content to share on their social profiles.

    Here’s an in-depth look at what shoppable content is and how you can use it to drive social conversion.

    What Is Shoppable Content?

    Shoppable content is content that contains purchase links. Some forms of this content are relatively new, while others have been around for years. For example, an advertisement with a “buy now” link under an image is technically a basic form of this content. So is a blog article with links to product pages embedded in it. 

    However, the content that's shoppable with the greatest potential is often social content that directly encourages sales. Shoppable content examples could include videos with purchase links in the caption, or they could be Instagram, Facebook, or even TikTok posts with links that take users right to a product page. 

    3 Shoppable Content Examples

    Here are three common examples of this kind of content.

    1. Instagram Shopping Drives Conversions

    Instagram is an excellent platform for shoppable content. With the Instagram Shopping feature, brands can post beautiful product images, like this one from West Elm below, and tag the products available for sale. Users can then click on those tags to make their purchase. 

    West Elm Instagram post of a living room with products tagged  

    Source: West Elm Instagram

    Instagram is also an excellent platform for making user-generated content (UGC) shoppable. In the example below, beauty brand Glossier shared an image posted by an influencer. This lets the brand leverage content from an external source that’s more likely to produce high consumer engagement.

     

    Glossier Instagram post of a model holding their lipstick product Ultralip

    Source: Glossier Instagram 

    2. Pinterest Provides Inspiration 

    Pinterest may not be a social media juggernaut like Instagram, but it still has plenty of users. And according to Pinterest’s research, those users spend double the amount that non-users spend on online purchases. 

    Good content that's shoppable on Pinterest shows products staged in eye-catching, inspirational settings and tagged with purchase links. 

    3. Blogs Give Shoppers What They’re Looking For

    Amid the virality of social posts, there’s still a place for text-based content. Department store Marks & Spencer produces blogs relevant to seasonal trends. Links to products are embedded in those blogs, resulting in content that helps shoppers find exactly what they’re looking for.Marks & Spencer blog post that features a bed with a white duvet cover and a rattan headboard

    Source: Marks & Spencer

    What Are the 4 Benefits of Shoppable Content?

    Here are four of the top benefits of using this kind of content. 

    1. Shoppable Content Shortens the Buying Journey

    Shoppable content takes much of the friction out of ecommerce, letting shoppers move from initial interest to a closed sale in minutes. This can increase conversions and reduce the rate of cart abandonment.

    2. It Improves the Customer Experience

    A simple, frictionless buying experience is just as good for shoppers as it is for your conversion rates. It means there’s no frustration or confusion during the buying process. The result is greater enthusiasm about your brand and an increased likelihood of brand loyalty. 

    3. It Catches Shoppers’ Attention While They’re in Browsing Mode

    Twenty-eight percent of shoppers browse social media to get inspiration for things to do or buy, and over 26% said they look for specific products, according to Influencer Marketing Hub. That means this type of content catches consumers when they’re most open to being persuaded into making a purchase. 

    4. It Provides Opportunities To Collect Social Proof

    Social proof that suggests to other consumers that your brand is likable and worth buying from. A great example of this is when your audience is engaged with your content, and they leave likes or comments on your posts.

    What Is the Main Audience for Shoppable Content? 

    Shoppable content works best for brands with products that lend themselves to attractive, inspirational images — think fashion or home décor. 

    It also performs better with some demographics than others. For example, younger consumers are much more likely to make purchases on social platforms. Tech company Duel found that 75% of millennials and 64% of Generation Z have made purchases from social media in the past, but only 35% of boomers have made purchases, and 40% would never consider it. 

    Strategic use of the right type of content that's shoppable on the right platforms can be beneficial to almost any brand. It’s just a matter of knowing how to do it successfully. 

    5 Tips for Successful Shoppable Content 

    So, how do you create great content that's shoppable? Here are five principles to follow. 

    1. Use Beautiful, Eye-Catching Images

    Your images should stop shoppers in their scrolling tracks. Use imagery that’s attractive, displays your products in use, and communicates your brand’s identity. 

    2. Develop Entertaining Videos

    Viewers want to see your products in action. Beyond that, the same general principles as imagery apply: Make sure it’s attractive, entertaining, and aligned with your brand.

    3. Take Advantage of User-Generated Content (UGC)

    User-generated content (UGC) will always be more trustworthy to the average consumer than content produced by your brand. Reshare posts from satisfied consumers to prove the attractiveness of your product. 

    4. Use Good Copy Containing All the Essential Details

    Even in visual-first mediums, good copy can be a deciding factor for conversions. Be sure to include captions that list all essential details about a product. The copy shouldn’t draw attention to itself, but it still needs to be thorough and clear. 

    5. Promote Sales or Exclusive Offers

    Nearly 40% of social shoppers are primarily motivated by deals and discounts, according to Influencer Marketing Hub. Promote sales and offer exclusive deals to take advantage of shoppable content’s shortened funnel.

    Embrace Shoppable Content for Social Commerce Success

    Content that's shoppable creates unique opportunities for driving quick conversions and keeping consumers engaged. Not only that, but it helps you become one of the innovative brands taking full advantage of the approaching shift toward social commerce. 

    Salsify Complete Guide to Winning Shopping Experiences Featured Image
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    Complete Guide To Building Winning Shopping Experiences

    Your customers don’t just want to feel satisfied at checkout — they want to be fully engaged. Download our guide for actionable, step-by-step approaches to elevating your customer engagement.

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    Written by: Nicole D'Angelo

    Nicole D’Angelo (she/her) is a freelance writer, editor, and content marketer with over eight years of experience creating content for a broad range of industries. Before launching her freelance business, she managed content production for business-to-business (B2B) and business-to-consumer (B2C) brands, including...

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