Enhanced content is product content beyond just the traditional static text and images found on standard product pages. It is generally found ‘below the fold’ and can include lifestyle images, video, 360 spins, comparison charts and more. This Statement of Work defines Services for Enhanced Content to be delivered by Salsify.
Services Scope
The scope of the Salsify Configuration Services Package for Enhanced Content includes the services enumerated here and subject to the assumptions set forth below.
Enhanced Content Milestone. Salsify will complete the following:
Complete a requirement gathering session in order to determine:
Retailer products identifiers
Number of impressions
If required, set up credentials with retailers (customer provided)
Configure Salsify instance for Customer to utilize enhanced content templates for available retailers
Provide consultation around the capabilities of enhanced content within Salsify
Completion Criteria
After initial set up, Salsify will continue to consult on the best use of enhanced content feature up until current license contract expires.
Assumptions
Salsify will deliver the Services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful setup of the Salsify platform, and may require additional services.
Customer will ensure availability of primary point of contact to Salsify that can align necessary resources as required in order to complete any tasks determined as part of the scope of services defined in this SOW.
Customer will be responsible for obtaining and determining the desired enhanced content layout to be utilized.
Additional Terms
This services package is governed by the referencing Salsify Order Form with the associated Terms of Service and attachments.
Salsify will assign the appropriate implementation consultants to most effectively and efficiently address the needs of the customer, however customer may engage with different implementation consultants for different requests.
Unless otherwise agreed or specified, all services are performed remotely.
This SOW expires 30 days from the date presented to customer. Salsify then reserves the right to make any necessary revisions to this SOW
Any travel costs associated with this SOW are deemed approved upon signature of this document
Change Control Process
The below identifies the change control process that will be utilized when a Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:
Stakeholders identify the need for a possible change
Need is communicated to the Project Team
Project Team captures and documents the change order in the form of a SOW, change order or order form
Salsify provides cost estimate for the change
Change order is reviewed by Salsify & Customer representative(s) and either rejects or both approve
Project team communicates status of change order to stakeholders, documents action, and closes the request
If the Change Order is approved, any appropriate updates to the project plan or project costs are made and communicated.
Out-of-scope
Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):
Ongoing Salsify platform administrative services, including mapping Salsify sellpoint channels and updating existing mappings of these channels
Building enhanced content templates within the Salsify instance
Onsite training of Salsify end users
Custom engineering services, such as the creation or maintenance of:
Integrations with an existing legacy system to automate flow of images into Salsify
Integrations with an existing content database that is unable to produce regular flat-file (CSV) exports (e.g., automation of an XML feed into Salsify)
Integrations with downstream eCommerce platforms via communications with an API or generation of custom export formats
