Salsify Chat Drives Sales
Conversational commerce works. When consumers use Salsify Chat, they are 3 times more likely to convert. They spend twice as much. And they return products at a 20% lower rate.
Chat Drives Engagement
Different shoppers have different buying habits. Some read every line and study every spec on your product detail page. Others...not so much; if it’s not a picture it’s invisible. But they often love to talk to a human!For those shoppers, Chat offers a comfortable way to answer critical buying questions. In fact, over 20% of chats ask for information already listed on the product detail page!
Chat Drives Upsell
Customers using Salsify Chat have a 62% higher lifetime value. For instance, many times customers will inquire about one product, and then move on to buy additional or higher-end products. The personal connection to a brand expert helps them really understand which products will truly meet their needs.
How it Works
We’ve designed Salsify Chat so that it’s easy to get started with conversation commerce. It requires minimal – often zero – technology investment. And Salsify has your back every step of the way.