Combine speed and access with the ability to govern and control core data and product information.
Learn MoreEmpowering brands to manage, syndicate, and optimize product content at scale.
Learn MoreEmpowering retailers to collect, list, and enrich product content at scale.
Learn MoreThe leading commerce experience management solution and only unified and adaptive system of record.
Learn MoreMaximize success with service offerings designed to deliver measurable results.
Learn MoreMaximize success with support offerings designed to fit your requirements, including everything from self-service tools to custom expert guidance.
Learn MoreEnrich and optimize product pages to create engaging shopping experiences.
Learn MoreClose the loop on product performance with measurable analytics.
Learn MoreIntegrate the fulfillment data exchange necessary for marketplace selling.
Learn MoreCollect all of the data needed to list products quickly and accurately.
Learn MoreCollect the high-quality content necessary to optimize ecommerce experiences.
Learn MoreLeverage the best network of essential service and solution providers in the industry.
Learn MoreEstablish direct connections to efficiently collaborate and publish superior product experiences.
Learn MoreManage and syndicate GDSN operational data alongside other product data and marketing content.
Learn MoreDrive collaboration between brands and retailers with a free, open, and standardized product catalog.
Learn MoreSalsify solutions offer unique functions to help brands, retailers, and distributors drive results.
Salsify is the foundation for digital shelf success, empowering industry leaders with the tools to win.
Salsify drives results for customers worldwide, empowering them to win on the digital shelf.
Salsify offers a wide selection of resources and tools to drive success at every stage of the digital shelf journey.
Foundation + GDSN Services Package
This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be.
SOW Term. The Services shall commence on the date set forth on the Order Form and shall continue until the earlier of: (i) completion of the Services as outlined in the Completion Criteria section, or (ii) the termination date set forth on the Order Form not to exceed twelve months.
The objectives of this document are the following:
This service package is designed to provide a Salsify led onboarding focused on the set up and enablement of one of your operating units. The Salsify project team will perform hands-on configuration of the Salsify platform based on the services outlined in this SOW and Customer-defined objectives. At the end of this onboarding period, customers will have centralized product content including digital assets, a standard catalog configured to provide a visual review of content, data modeled to support GDSN requirements, syndication to trade partners through GDSN data pool and training and enablement allowing your team to self-manage the Salsify platform.
Salsify will perform the following services as part of this SOW:
Following delivery by Customer of a representative data set that consists of all properties required for developing a data model, Salsify will conduct a discovery session to review and consult with Customer on the following topics:
Based on the information gathered during the discovery phase, Salsify will configure Customer’s data model within Salsify. The data model will account for properties required to support source data and GDSN requirements. As part of this milestone, Salsify will configure the following:
Once the data model is complete, Salsify will work with Customer to load content into Salsify from Customer’s sources, including up to three (3) different content sources with up to five (5) files per source such as copy, logistics data, and other data relevant to ecommerce.
In addition to these three (3) content sources, Salsify will perform one (1) manual upload of Customer-provided digital assets and associated metadata from a single source, as needed. As part of the initial digital asset loading process, Salsify will link digital assets to existing products based on a consistent file naming convention inclusive of the product ID, subject to Assumptions defined below. Salsify will link assets based on up to twenty-five (25) variations of the file name.
Salsify will configure an automated / semi-automated feed of product content from an upstream system as long as Customer is able to schedule an export of Salsify-importable data from that upstream system, per the relevant Assumptions and Customer Responsibilities defined below.
Salsify will work with Customer to set up a semi-automated data feed process where Customer can place new or updated product information in a flat file format (.xlsx or .csv) on a Salsify provided SFTP server. This process will consume files placed on the SFTP and add or update product information in Salsify.
Once all configuration has been completed and approved, Salsify will provide one thirty-minute overview session and supporting documentation for Customer. The purpose of this session will be to review key decisions made during the content import milestone and the process designed to import content in an ongoing fashion. This session is in addition to the standard training courses.
Salsify will perform a discovery session with Customer’s project team to determine the required information and set up for a single digital catalog, which may include product data, clickable banners, and digital asset downloads.
Salsify will configure a single digital catalog for Customer containing up to fifty (50) properties, supporting one (1) level of the Salsify product hierarchy, and for one (1) locale, based on the information gathered during the discovery.
Salsify will provide one overview session with the appropriate Customer personnel. The purpose of this session will be to review key decisions made during the digital catalog milestone. This thirty minute session is in addition to the standard training courses.
As part of this package, Salsify will configure, map and support publishing to GDSN trade partners.
Salsify will configure one (1) Salsify channel for publishing to GDSN trading partners, supporting one (1) Customer-owned GLN for one (1) target market. For the GDSN channel, Salsify will work with Customer product experts to:
Salsify will provide Customer with a live training session, documentation to outline the specific configurations that were completed as part of this GDSN onboarding and configuration of a daily report to share publish and error information with Customer. During this session, Salsify will ensure Customer is able to manage GDSN configuration post onboarding.
Customer’s project team will complete the Salsify Standard Platform Training curriculum, which provides foundational Salsify skills that ensure Customer can configure and administer Salsify on a go-forward basis. The Salsify Standard Platform Training curriculum includes training on modules within the Salsify platform, and is accessible via on-demand recordings (included with Customer’s Salsify subscription).
Salsify will assign a Project management resource that works as the primary project coordinator and point of contact for activities related to this project. The project manager will be responsible for:
Throughout the project, Salsify will communicate with Customer on a regular basis. These touchpoints ensure visibility and awareness of project deliverables and timelines. The following are details around the type of communication, frequency, details on what will be covered and duration of the communications.
Type |
Method |
Frequency |
Description |
Parties |
Duration |
Kick-Off |
Call |
One-time |
Introduction to Salsify Identify Key Dates/Dependencies Customer Deliverables & Scope Review Next Steps |
Salsify Project Manager Salsify Implementation Consultant Customer Project Team |
60 Mins |
Weekly Technical/ Status Call |
Call |
Weekly |
Project Status Requirements Gathering Address Technical Questions Configuration Reviews Customer Feedback Milestone Functionality Demos Consult on best practices Hours Consumption Report |
Salsify Project Manager Salsify Implementation Consultant Customer Project Team |
60 Mins |
Project Wrap Up & Post Onboarding Introduction |
Call |
One Time |
Final Project Review Introduction to Post-Onboarding Support Team |
Salsify Post-Onboarding Support Team Salsify Implementation Consultant Customer Project Team |
30 mins |
Resource |
Hours |
Project Manager |
31 |
Implementation Consultant |
88 |
Total Hours |
119 |
The services listed in this SOW will be conducted on a time and materials basis. The hours required for tasks and deliverables defined in this document are estimates based on Salsify’s experience with past projects. Salsify will strive to deliver within these estimates. To the extent that hours spent exceed estimates, Salsify will invoice actual hours plus up to 10% of total estimated hours without approval. Hours above such 10% will follow the Change Control process that will result in one of three outcomes: additional funding, change in scope or the reallocation of hours form other tasks (if available).
This project is estimated at 3 - 4 months from project kick-off to Go-live. This project timeline is an estimate based on the activities outlined above. The assigned Salsify Consultant will create a detailed project schedule upon project initiation based on actual assigned resource availability and project dependencies. While Salsify will try to adhere to the estimated project timeline, many factors such as delays in Customer providing deliverables or changes in scope can affect both the individual task dates and the projected go-live date.
A Salsify engineer/consultant will validate that the functionality delivered meets the completion criteria as defined in this SOW.
Following successful Salsify testing, it is expected that a Customer resource will also test and validate that the delivered functionality meets the requirements as defined in this SOW or provided use cases. All feedback will be reported to Salsify so that resolution of defects can be tracked and resolved.
The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below. Customer will have five (5) business days of each milestone delivery to provide Salsify feedback identifying and describing in reasonable detail any defects within the delivered functionality. The functionality shall be considered complete upon the later of the five day feedback period and the update of the requested modification.
Customer must report any deficiency in Services to Salsify in writing within ten (10) business days upon completion of the Services as defined in the Completion Criteria (the “Warranty Period”). Salsify will promptly remedy and support any deficiency in the Services reported to Salsify during the Warranty Period; Salsify will have no obligation to provide, remedy or support any requirements or functionality which are outside the scope of this Statement of Work.
Following the expiration of the Warranty Period, Customer must submit any issues through the Support ticket process and should the issue be determined to be related to the Services delivered in this SOW and so long as Customer is covered by an active paid subscription to Salsify’s proprietary Salsify Platform, Services will make best efforts to address the issue.
As part of this engagement, Customer is responsible for:
Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an additional SOW, where the change process will be followed as described in the “Change Control Process” section of this document.
In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):
The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:
Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):