Customer Champions are the primary contact for our customers during onboarding and help you turn your vision into a reality with their extensive experience using the Salsify product to drive business value. Not only will you have access to our Customer Success team, but also to our vast community through Regional User Groups, our Community Portal, and the Salsify Transformers Summit.

We provide you with the tools, skills, and people to ensure you are properly onboarded by:

• Creating an onboarding plan with specific milestones based on your business objectives.
• Educating with a heavy focus on centralizing content, building your ecosystem, and creating actionable insights.
• Advising on best practices on activating syndication channels and workflows to drive adoption and efficiencies.

Customers can choose the onboarding package that best fits the needs of their team: 

• Salsify Guided Onboarding: The cost efficient way for self-sufficient teams to get up and running.
• Salsify Fast Track Onboarding: The fastest path to ROI which also ensuring your Salsify account is setup to meet your specific business objectives.

Technical Support

Our Customer Support team provides you with access to product expertise to answer your questions on the platform. We are here for you in those critical moments as well as when an article or video is not enough guidance. Our team will dig in with you to understand your use case and help you best use the platform to reach your goals.

Training

Our Customer Trainers enable your team to develop the product expertise to ensure a successful implementation. You will learn how to use the platform, from beginner basics to advanced techniques through virtual or on-site sessions. We can also work with your team on developing end-user training modules to help drive adoption.

Resource Center

You'll have access to our in-depth knowledge base, a robust collection of articles, videos, and tutorials that detail how to setup and use Salsify.  Everything your team needs to understand the features and functions of the platform are available on demand and at your pace.

Consulting Support

Your subscription also includes additional consulting support each quarter to drive your internal PXM goals.  We work with you to build the plans and knowledge to increase your Salsify adoption - and ROI - over time.

System performance monitoring you can rely on

Our platform is monitored 24x7 and we have on-call personnel to address any critical issue that comes up. Salsify’s system monitoring shares details of any service degradation or service disruption to our platform on status.salsify.com. Customers can work with confidence that they’ll be notified about any change to the platform that might impact their service.

Strategic Consulting

Our Solution and Program Architects bring our expertise of the industry and help you drive your PXM experience through your organization. We can help you develop a tailored view of your digital commerce ecosystem vision, along with a high-level program plan to realize this vision.

Implementations

Our implementation team works with your team to accelerate your end-to-end Salsify setup. We'll work with you to scope and deliver expert implementation services tailored to your goals that will have you quickly up and running with minimal impact on your team. Of course, you'll also have the training and experience necessary to continue to drive Salsify forward to provide additional value to your company.

Integrations and Business Process Optimization

Work with our technical experts to design, develop, and deliver custom integrations and automations to connect Salsify with your entire product experience ecosystem. Our architects can also engage with your technical staff to consult and advise as you build out your own solutions.

Managed Services

We can provide a designated system administrator for the short- or long-term administration of the platform.