With Salsify, you invest in a platform and a team that sets you up for success, provides you support whenever you need it, and enables your most critical custom projects.
Customer Champions are product and industry experts here to ensure your success
Customer Champions are the primary contact for our customers during onboarding and help you turn your vision into a reality with their extensive experience using the Salsify product to drive business value. Not only will you have access to our Customer Success team, but also to our vast community through Regional User Groups, our Community Portal, and the Salsify Transformers Summit.
“The support staff is the best of breed. They are responsive knowledgeable engineers and will work through complicated requests.”
Salsify Customer Support provides ongoing expertise, best practices, and product use recommendations.
Our Customer Support team provides you with access to product expertise to answer your questions on the platform. We are here for you in those critical moments as well as when an article or video is not enough guidance. Our team will dig in with you to understand your use case and help you best use the platform to reach your goals.
"Our customer support agent met with us as often as needed and answered any questions we had promptly and thoroughly."
Our Customer Trainers enable your team to develop the product expertise to ensure a successful implementation. You will learn how to use the platform, from beginner basics to advanced techniques through virtual or on-site sessions. We can also work with your team on developing end-user training modules to help drive adoption.
You'll have access to our in-depth knowledge base, a robust collection of articles, videos, and tutorials that detail how to setup and use Salsify. Everything your team needs to understand the features and functions of the platform are available on demand and at your pace.
Your subscription also includes additional consulting support each quarter to drive your internal PXM goals. We work with you to build the plans and knowledge to increase your Salsify adoption - and ROI - over time.
Our platform is monitored 24x7 and we have on-call personnel to address any critical issue that comes up. Salsify’s system monitoring shares details of any service degradation or service disruption to our platform on status.salsify.com. Customers can work with confidence that they’ll be notified about any change to the platform that might impact their service.
Salsify Services can help you lean in to your PXM program
Our Solution and Program Architects bring our expertise of the industry and help you drive your PXM experience through your organization. We can help you develop a tailored view of your digital commerce ecosystem vision, along with a high-level program plan to realize this vision.
“The support team has been fantastic for getting us set up and the system has greatly increased our efficiency and profitability with item set ups and content management.”
Our implementation team works with your team to accelerate your end-to-end Salsify setup. We'll work with you to scope and deliver expert implementation services tailored to your goals that will have you quickly up and running with minimal impact on your team. Of course, you'll also have the training and experience necessary to continue to drive Salsify forward to provide additional value to your company.
Work with our technical experts to design, develop, and deliver custom integrations and automations to connect Salsify with your entire product experience ecosystem. Our architects can also engage with your technical staff to consult and advise as you build out your own solutions.
We can provide a designated system administrator for the short- or long-term administration of the platform.