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Salsify Chat empowers our customers to deliver the product experience consumers demand when they choose to shop online. With Salsify Chat, brands can chat with shoppers right from the product detail pages on retailer websites. Get valuable product feedback, insight into gaps in product page content, and intel on how to improve the shopping experience. Give shoppers the answers and confidence needed to hit the buy button and become your customer.
A successful Salsify Chat onboarding will enable your business to use a new or existing chat console to connect directly with consumers at the point of sale, provide you with enablement around reporting and usage, and the confidence to seamlessly connect with your customers online.
Salsify’s onboarding philosophy revolves around anticipating and preparing for continuous changes in the commerce landscape. Our Chat Onboarding Services Package begins by collaborating with a Salsify Customer Champion to develop a program plan to ensure a successful Salsify Chat roll-out for your company. Once goals have been solidified and planning is complete, your Project Team will have the ability to view a number of resources aimed at creating confidence within your organization and team. Salsify experts will provide configuration of the platform, as well as provide best practice guidance on the ongoing administration and understanding of the tool.
The goal of the Salsify Chat Onboarding Services Package is to provide a configured Salsify Chat platform that will provide your organization with immediate business value, as well best practice recommendations in order to continue to drive utilization forward.
The scope of the Salsify Chat Onboarding Services Package includes the services enumerated here ("Onboarding Services") in support of the above objectives, delivered during the Onboarding Period and subject to the assumptions set forth below. This package is designed to get our customers integrated quickly and is therefore limited to a standard set of chat consoles as defined below:
Salsify will conduct a remote requirements gathering session to determine and understand which of current standard supported chat consoles are being and what Customers staffing plans are to support chat volumes.
As part of the chat implementation, Salsify will complete the following steps:
Upon completion fo the chat configuration, Salsify will conduct one 60-minute live-training to review the the set up and chat reporting suite with Customer.
In addition to the live training, Salsify will also provide Customer with:
The following is a sample timeline for these services, based on the above scope of work:
Planning: Weeks 1-2, including providing time to gather prerequisites and identify resources
Implementation: Weeks 3-4 or beginning once the prerequisites identified during Planning have been provided
Review and Training: Week 5, scheduled call to review integration, reporting, and ongoing support
The Onboarding Period is defined as the term beginning on the date of your Salsify kick-off meeting and extending for 35 days following that date. The services defined in this document will be deemed complete and expire at the end of the Onboarding Period. Standard timing and completion is for up to five (5) brands. For organizations interested in launching more than five brands, prioritization of brands and an extended implementation period may be necessary.
Salsify will deliver the Onboarding Services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for the successful setup of the Salsify platform, and may require additional services.
Services beyond the scope of this document will require a Statement of Work. Such Statement of Work may provide services as either time & materials or fixed price arrangement pending the additional scope. Mutual agreement by all parties via an updated Statement of Work will be required prior to initiating additional services.
Salsify and our preferred partners offer a wide range of services beyond the scope of the Onboarding Services outlined above, including:
The below identifies the change control process that will be utilized when a Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued: