This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be.
SOW Term. The Services shall commence on the date set forth on the Order Form and shall continue until the earlier of: (i) completion of the Services as outlined in the Completion Criteria section or (ii) the termination date set forth on the Order Form.
The objectives of this document are the following:
This service package is designed to provide Salsify advisory services focused on enabling customers to incorporate key business processes within the Salsify platform. Salsify will consult with Customer on the appropriate workflow configuration to meet their business needs, as well as review Customer configured workflows to ensure accurate and complete configuration of Salsify workflows.
During the Workflow Advisory process, Salsify will complete the following activities:
Salsify will complete an overview on the workflow features including a demonstration of basic workflow uses. Salsify will prepare and/or review use cases that are relevant to the Customer in order to tailor the overview session to their industry.
After the overview session, Salsify will work with the customer to help create and design a workflow use case. It is expected that this will be run over multiple sessions and the final output of this session will be a workbook that documents the defined workflow.
Once the Customer has completed the configuration of the designed workflow, Salsify will perform a review of the configuration to ensure appropriate configuration was completed. Salsify will provide Customer with feedback around their configuration and provide any additional recommendations to enhance the workflow.
This project is estimated at 1-2 months from project kick-off to completion. This project timeline is an estimate based on the activities outlined above. The assigned Salsify Consultant will create a detailed project schedule upon project initiation based on actual assigned resource availability and project dependencies. While Salsify will try to adhere to the estimated project timeline, many factors such as delays in Customer providing deliverables or changes in scope can affect both the individual task dates and the projected go-live date.
The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below. Customer will have five (5) business days of each milestone delivery to provide Salsify feedback identifying and describing in reasonable detail any defects within the delivered functionality. The functionality shall be considered complete upon the later of the five day feedback period and the update of the requested modification.
As part of this engagement, Customer is responsible for:
In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):
The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:
Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):