Add-on Rollout Support
This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be.
SOW Term. The Services shall commence on the date set forth on the Order Form and shall continue until the earlier of: (i) completion of the Services as outlined in the Completion Criteria section, or (ii) the termination date set forth on the Order Form not to exceed twelve months.
The objectives of this document are the following:
This package is designed to be added on to a Salsify onboarding package. This services package includes support and consultation from Salsify implementation resources.
Salsify will perform the following services as part of this SOW:
In addition to Milestones outlined above, Salsify has included rollout support time. Salsify will schedule two (2) one-hour remote calls weekly for two (2) consecutive weeks following the completion of the services. These calls can be used to cover best practice recommendations on using Salsify and sharing ecommerce expertise. Examples of these topics include:
The services listed in this SOW will be conducted on a time and materials basis. The hours required for tasks and deliverables defined in this document are estimates based on Salsify’s experience with past projects. Salsify will strive to deliver within these estimates. To the extent that hours spent exceed estimates, Salsify will invoice actual hours plus up to 10% of total estimated hours without approval. Hours above such 10% will follow the Change Control process that will result in one of three outcomes: additional funding, change in scope or the reallocation of hours form other tasks (if available).
Rollout support will begin upon completion of the implementation onboarding package and will run for 2 consecutive weeks.
The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below. Customer will have five (5) business days of each milestone delivery to provide Salsify feedback identifying and describing in reasonable detail any defects within the delivered functionality. The functionality shall be considered complete upon the later of the five day feedback period and the update of the requested modification.
Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an additional SOW, where the change process will be followed as described in the “Change Control Process” section of this document.
In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):
The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:
Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):