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Statement of Work

Add-on - Enhanced Content Configuration

 

Introduction

This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be. 

Objective

The objectives of this document are the following:

  • To gain agreement between Customer and Salsify on the project scope and requirements for the work described in this SOW
  • To serve as the blueprint for what will be delivered

Goals

  • Configure the Enhanced Content module in Salsify
  • Configuration of up to three (3) Enhanced content templates

Scope of Work 

Overview

This package is designed to enable and help Customers get up and running with Salsify’s Enhanced Content module. The services outline in this SOW will enable the Enhanced Content module and provide configuration of Enhanced Content templates for up to three (3) of the Customers retailers. 

Scope

Enhanced Content

Enhanced Content Requirements 

Salsify will work with Customer to determine the following information to enable Enhanced Content:

  • Retailer Product Identifiers
  • Number of Impressions
  • If required, retailer credentials for set up

Enhanced Content Configuration

Salsify will configure up to three (3) Enhanced Content templates as well as train the core project team on how to manage and add additional templates. 

Enhanced Content Review

Provide one overview session and supporting documentation for appropriate Customer personnel in content validation and the Enhanced Content process. The purpose of this session will be to review key decisions made during the Enhanced Content milestone and how to publish Enhanced Content to the available retailers. This session typically lasts thirty minutes and is expected to be in addition to the standard training courses. 

Testing

A Salsify engineer/consultant will validate that the functionality delivered meets the completion criteria as defined in this SOW.  

Following successful Salsify testing, it is expected that an Customer resource will also test and validate that the delivered functionality meets the requirements as defined in this SOW or provided use cases. All feedback will be reported to Salsify so that resolution of defects can be tracked and resolved. 

Completion Criteria

The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below.  Upon meeting the completion criteria Salsify will deem the functionality delivered and complete. The delivered functionality will then fall under the standard warranty as defined in this SOW. 

  • Enhanced Content module is enabled
  • Three (3) configured Enhanced Content templates

Warranty for Services

Customer must report any deficiency in Services to Salsify in writing within thirty (30) days of completion of such an applicable portion of the Services (the “Warranty Period”).  Salsify will promptly remedy and support any deficiency in the Services reported to Salsify during the Warranty Period; provided that Salsify will have no obligation to provide, remedy or support any requirements or functionality which are outside the scope of this Statement of Work.  

Following the expiration of the Warranty Period, Salsify will use commercially reasonable efforts to remediate any bugs or defects in the Services for so long as Customer is covered by an active paid subscription to Salsify’s proprietary Salsify Platform.

Assumptions

Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an SOW, where the change process will be followed as described in this document. 

  • Customer will ensure availability of key personnel ("Project Team") for the duration of the Services Period. This includes:
    • A primary point of contact will be made available to Salsify that can align necessary resources as required in order to complete any tasks determined as part of the scope of services defined in this SOW.
    • A core project team, including at least one Salsify Administrator to drive ongoing administration of your Salsify account, including additional configuration beyond the initial configuration outlined in this package.
    • At least one Salsify Administrator to oversee training completion of the customer project team.
  • Enhanced Content Milestone
    • Supports Walmart, Target, BJs and Shopify and any additional retailers added in future. For Amazon, up to 250 product publishes/month.

Risks

In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):

  • Delay in receiving data
  • Delay with receiving retailer requirements
  • Customer does not have team to support project
  • Customer does not have Salsify administrator

Change Control Process

The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:

  • Stakeholders recognize the need for a possible change.
  • The need is communicated to the Project Team.
  • The Project Team captures and documents the change order in the form of an SOW, change order, or order form.
  • Salsify provides a cost estimate for the change.
  • The change order is reviewed by Salsify & Customer representative(s) and is either rejected, or mutually approved.
  • Project team communicates the status of the change order to stakeholders, documents action, and closes the request.
  • If the Change Order is approved, any appropriate updates to the project plan or project costs are made and communicated.

Out-of-scope

Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):

  • Sell sheets that are downloadable from a Digital Catalog
  • Product content and image creation, clean-up, curation, and refresh
  • Language translation of product content 
  • Ongoing Salsify platform administrative services, including additional hands on configuration of the Salsify platform, such as data modeling, imports, and end to end syndication configuration outside of what is defined in this SOW
  • Custom engineering services

Additional Terms

  • This Statement of Work is governed by the attached Order Form with the associated Terms of Service and attachments.
  • Unless otherwise agreed or specified, all services are performed remotely.
  • This SOW expires 30 days from the date presented to Customer. Salsify then reserves the right to make any necessary revisions to this SOW.
  • Any travel costs associated with this SOW are deemed approved upon signature of this document.