Statement of Work

Add-on - Digital Shelf Configuration Services



This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be. 


The objectives of this document are the following:

  • To gain agreement between Customer and Salsify on the project scope and requirements for the work described in this SOW
  • To serve as the blueprint for what will be delivered


  • Configure a readiness report and map the required channels to support a digital shelf.

Scope of Work 


This package is designed to enable and help Customers with setting up a readiness report and the mapping for a digital shelf. 


Syndication Milestone

The configuration and testing of a single digital shelf is included as part of this SOW. Multiple channels may be required to support the full syndication requirements of each digital shelf. For each of the configured channels, Salsify will published via the best available method which could be an available connection or by flat file and use of an FTP server. 

Salsify will complete the following work for the in scope channel: 

Requirements Gathering

For the digital shelf Salsify will review the retailer template and requirement information provided by Customer during the planning phase of this project.. Conduct remote calls with your project team to understand the requirements and mappings for the channel selected.  

Readiness Report Setup

Configure a new Readiness Report based on the digital shelf requirements provided by the Customer which will provide users visibility into the completeness of their data and how ready they are to publish to each of the digital shelves.

Mapping / Configuration 

  • Salsify will map your category hierarchies to meet the digital shelf requirements
  • Salsify will configure mappings of product content to channel-specific attribute requirements across product categories
  • Salsify will conduct a review session of the mapped channel(s) with Customer's personnel and update mappings as necessary
  • Identify and communicate gaps in required attributes to Customer's personnel
  • Work with the Customer to identify the process or steps necessary for Customer to fill required content gaps for products and the timing related to filling those gaps in order to be ready for syndication


  • If possible, Complete one successful publish of the digital shelf channels for the Customer for any products that have all required content available and are approved to be published at completion of mapping. Publishing will use the method available between Salsify and the retailer, distributor or other identified end point. 
  • Provide feedback to the Customer on the status of the publish and troubleshoot any errors.

Syndication, Content Validation Training & Syndication Process Review

Provide one overview session and supporting documentation for appropriate Customer personnel in content validation and the defined syndication process. The purpose of this session will be to review key decisions made during the syndication milestone and how to publish to key digital shelves.. This session typically lasts thirty minutes and is expected to be in addition to the standard training courses. 


** See ‘Appendix A’ for more details about Salsify and customer responsibilities for setting up this initial digital shelve and subsequent ones beyond the scope of this SOW.



A Salsify engineer/consultant will validate that the functionality delivered meets the completion criteria as defined in this SOW.  

Following successful Salsify testing, it is expected that a Customer resource will also test and validate that the delivered functionality meets the requirements as defined in this SOW or provided use cases. All feedback will be reported to Salsify so that resolution of defects can be tracked and resolved. 

Completion Criteria

The following completion criteria have been defined and agreed to by the Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below.  Upon meeting the completion criteria Salsify will deem the functionality delivered and complete. The delivered functionality will then fall under the standard warranty as defined in this SOW. 

  • Configuration of a readiness report for the selected digital shelf
  • Mapping and testing of the selected digital shelf

Warranty for Services

Customer must report any deficiency in Services to Salsify in writing within thirty (30) days of completion of such an applicable portion of the Services (the “Warranty Period”).  Salsify will promptly remedy and support any deficiency in the Services reported to Salsify during the Warranty Period; provided that Salsify will have no obligation to provide, remedy or support any requirements or functionality which are outside the scope of this Statement of Work.  

Following the expiration of the Warranty Period, Salsify will use commercially reasonable efforts to remediate any bugs or defects in the Services for so long as Customer is covered by an active paid subscription to Salsify’s proprietary Salsify Platform.


Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an SOW, where the change process will be followed as described in this document. 

  • Customer will ensure availability of key personnel ("Project Team") for the duration of the Services Period. This includes:
    • A primary point of contact will be made available to Salsify that can align necessary resources as required in order to complete any tasks determined as part of the scope of services defined in this SOW.
    • A core project team, including at least one Salsify Administrator to drive ongoing administration of your Salsify account, including additional configuration beyond the initial configuration outlined in this package.
    • At least one Salsify Administrator to oversee training completion of the customer project team.
  • Syndication Milestone:
    • Customer will engage any internal or 3rd party resources as needed in support of Syndication efforts. 
    • Customer will provide retailer  templates and requirements for the in-scope digital shelves for this package
    • Customer will provide Salsify the credentials for any retailer portals needed to publish content and assets.
    • Customer will make resources available to address all content gaps for required attributes in the retailer channel in a timely fashion for a minimum of five products. Customer is responsible for filling content gaps after Salsify identifies and communicates gaps. 
    • If the customer does not have all content based on the retailer requirements, Salsify will not be able to publish until the content is complete. If the required content can not be added or updated within ten days of the channel mapping being completed, the channel mapping will be considered completed


In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):

  • Delay in receiving data
  • Delay with receiving retailer requirements
  • Customer does not have team to support project
  • Customer does not have Salsify administrator

Change Control Process

The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:

  • Stakeholders recognize the need for a possible change.
  • The need is communicated to the Project Team.
  • The Project Team captures and documents the change order in the form of an SOW, change order, or order form.
  • Salsify provides a cost estimate for the change.
  • The change order is reviewed by Salsify & Customer representative(s) and is either rejected, or mutually approved.
  • Project team communicates the status of the change order to stakeholders, documents action, and closes the request.
  • If the Change Order is approved, any appropriate updates to the project plan or project costs are made and communicated.


Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):

  • Product content and image creation, clean-up, curation, and refresh
  • Language translation of product content 
  • Ongoing Salsify platform administrative services, including additional hands on configuration of the Salsify platform, such as data modeling, imports, and end to end syndication configuration outside of what is defined in this SOW
  • Custom engineering services

Additional Terms

  • This Statement of Work is governed by the attached Order Form with the associated Terms of Service and attachments.
  • Unless otherwise agreed or specified, all services are performed remotely.
  • This SOW expires 30 days from the date presented to Customer. Salsify then reserves the right to make any necessary revisions to this SOW.
  • Any travel costs associated with this SOW are deemed approved upon signature of this document.