Statement of Work

Add-on - Retail - Digital Shelf Configuration Services

Introduction

This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be. 

SOW Term. The Services shall commence on the date set forth on the Order Form and shall continue until the earlier of: (i) completion of the Services as outlined in the Completion Criteria section or (ii) the termination date set forth on the Order Form.

Objective

The objectives of this document are the following:

• To gain agreement between Customer and Salsify on the project scope and requirements for the work described in this SOW
• To serve as the blueprint for what will be delivered

Goals

• Setup and map required channel(s) to support syndication to the retailer digital shelf
• Test publishing to a retailer portal

Scope of Work 

Overview

This service package includes hands-on configuration by a Salsify consultant for the retailer digital shelf. During this project, Salsify will set up, map and test publishing to a retailer portal. 

Services

Syndication Milestone

The configuration and testing of the retail digital shelf for one locale is included as part of this implementation. Multiple channels may be required to support the full syndication requirements of each retail digital shelf. For each of the configured channels, Salsify will publish via the best available method; this could be an available connection, or by flat file and use of an FTP server. As part of this milestone, Salsify will closely involve core Customer project team members on how to manage and add additional digital shelves. 

Salsify will complete the following work for each of the in scope retail digital shelf: 

Requirements Gathering

For the identified retail digital shelf, Salsify will review the retailer template and requirement information provided by Customer.  Remote calls will be conducted with Customer’s project team to understand the requirements and mappings for each of the channels selected.  

Readiness Report Setup

A new Readiness Report will be configured based on each of the retail digital shelf requirements provided by Customer to provide users visibility into the completeness of their data and how ready they are to publish to each of the digital shelves.

Mapping / Configuration 

Salsify will perform the following activities as part of the mapping / configuration of the retail digital shelf: 

• Map Customer’s category hierarchies to meet the retail digital shelf requirements.
• Configure mappings of product content to channel-specific attribute requirements across product categories.
• Conduct a review session of the mapped channel(s) with Customer's personnel and update mappings as necessary.
• Identify and communicate gaps in required attributes to Customer's personnel.
• Work with Customer to identify the process or steps necessary for Customer to fill required content gaps for products and the timing related to filling those gaps in order to be ready for syndication.

Publish

Salsify will perform the following activities in support of publishing content to identified digital shelves:

• Support Customer with one publish to the retailer portal for each of the selected digital shelves, inclusive of any products that have all required content available and are approved to be published at completion of mapping; publishing will use the method available between Salsify and the retailer.
• Provide feedback to the Customer on the status of the publish and troubleshoot any errors.

Syndication, Content Validation Training & Syndication Process Review

Salsify will provide one overview session and supporting documentation for appropriate Customer personnel. The purpose of this session will be to review key decisions made during the syndication milestone and how to publish to key digital shelves. This thirty minute session is in addition to the standard training courses.

** See ‘Appendix A’ for more details about Salsify and Customer responsibilities for setting up initial and subsequent digital shelves.

Timing

Salsify will adjust the onboarding project timeline based on the number of Add-on Retailer Digital Shelf configurations purchased. 

Testing

A Salsify engineer/consultant will validate that the functionality delivered meets the completion criteria as defined in this SOW.  

Following successful Salsify testing, it is expected that a Customer resource will also test and validate that the delivered functionality meets the requirements as defined in this SOW or provided use cases. All feedback will be reported to Salsify so that resolution of defects can be tracked and resolved. 

Completion Criteria

The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below.  Customer will have five (5) business days of each milestone delivery to provide Salsify feedback identifying and describing in reasonable detail any defects within the delivered functionality. The functionality shall be considered complete upon the later of the five day feedback period and the update of the requested modification.

• Configured, mapped and tested channel(s) supporting key retail digital shelf

Warranty for Services

Customer must report any deficiency in Services to Salsify in writing within thirty (30) days of completion of such an applicable portion of the Services (the “Warranty Period”).  Salsify will promptly remedy and support any deficiency in the Services reported to Salsify during the Warranty Period; Salsify will have no obligation to provide, remedy or support any requirements or functionality which are outside the scope of this Statement of Work.  

Following the expiration of the Warranty Period, Salsify will use commercially reasonable efforts to remediate any bugs or defects in the Services for so long as Customer is covered by an active paid subscription to Salsify’s proprietary Salsify Platform.

Customer Responsibilities

As part of this engagement, Customer is responsible for:

• Availability of key personnel (“Project Team”) for the duration of the Services Period. This includes:
  • A primary point of contact that can align necessary resources as required in order to complete any tasks determined as part of the scope of services defined in this SOW.
  • Organization of a core Project Team, including at least one Salsify administrator to drive ongoing administration of your Salsify account, including additional configuration beyond the initial implementation configuration outlined in this package.
  • Completion of Salsify training.
  • Additional personnel with expertise in source systems to be integrated into Salsify, expertise in customer/account relationships, and expertise in Customer’s product content to work closely with Customer’s Salsify administrator and Salsify Project Team on integrating source systems, mapping product categories, mapping product attributes, and other implementation areas as appropriate.
• Syndication Milestone:
  • Engagement with any internal or 3rd party resources as needed in support of Syndication efforts. 
  • Providing retailer templates and requirements for the in-scope digital shelf for this package.
  • Providing Salsify the credentials for any retailer portals needed to publish content and assets.
  • Making resources available to address all content gaps for required attributes in the retailer channel in a timely fashion for a minimum of five products. 
  • Filling content gaps after Salsify identifies and communicates gaps. 

Assumptions

Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an additional SOW, where the change process will be followed as described in the “Change Control Process” section of this document. 

• If Customer does not have all content based on the retailer requirements, Salsify will not be able to publish until the content is complete. If the required content can not be added or updated within ten (10) days of the channel mapping being completed, the channel mapping will be considered complete.

Risks

In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):

• Delay in receiving data
• Delay with receiving retailer templates
• Customer does not have team to support implementation
• Customer does not have Salsify administrator
• Incomplete content preventing syndication
• Salsify does not control content from the retailer portal to the retailer website, therefore syndication can only be validated to the retailer portal

Change Control Process

The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:

• Stakeholders recognize the need for a possible change.
• The need is communicated to the Project Team.
• The Project Team captures and documents the change order in the form of an SOW, change order, or order form.
• Salsify provides a cost estimate for the change.
• The change order is reviewed by Salsify & Customer representative(s) and is either rejected, or mutually approved.
• Project team communicates the status of the change order to stakeholders, documents action, and closes the request.
• If the Change Order is approved, any appropriate updates to the project plan or project costs are made and communicated.

Out-of-scope

Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):

• Product content and image creation, clean-up, curation, and refresh
• Language translation of product content 
• Ongoing Salsify platform administrative services, including additional hands on configuration of the Salsify platform, such as data modeling, imports, and end to end syndication configuration outside of what is defined in this SOW
• Custom engineering services
• Syndication to non-retailer end points
• Mapping of multiple digital shelves based on locales

Additional Terms

• This Statement of Work is governed by the attached Order Form with the associated Terms of Service and attachments.
• Unless otherwise agreed or specified, all services are performed remotely.
• Unless executed, this SOW and services terms are valid for up to 30 days from the date presented to Customer. Salsify then reserves the right to make any necessary revisions to this SOW.
• If travel is required, all travel costs will be approved by the customer prior to booking. 

Appendix A: Salsify Channel Responsibilities

During the Services Period covered by this services package, responsibilities for setting up Salsify channels will be: 

Responsibilities for setting up additional Salsify channels will be:

•   Responsible – The responsible party owns all activities necessary to complete the corresponding task.
•   Consult– The consult party provides expertise and information to support the responsible party in completing the corresponding task.