
This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be.
SOW Term. The Services shall commence on the date set forth on the Order Form and shall continue until the earlier of: (i) completion of the Services as outlined in the Completion Criteria section or (ii) the termination date set forth on the Order Form.
The objectives of this document are the following:
This service package includes hands-on configuration by a Salsify consultant for the retailer digital shelf. During this project, Salsify will set up, map and test publishing to a retailer portal.
The configuration and testing of the retail digital shelf for one locale is included as part of this implementation. Multiple channels may be required to support the full syndication requirements of each retail digital shelf. For each of the configured channels, Salsify will publish via the best available method; this could be an available connection, or by flat file and use of an FTP server. As part of this milestone, Salsify will closely involve core Customer project team members on how to manage and add additional digital shelves.
Salsify will complete the following work for each of the in scope retail digital shelf:
For the identified retail digital shelf, Salsify will review the retailer template and requirement information provided by Customer. Remote calls will be conducted with Customer’s project team to understand the requirements and mappings for each of the channels selected.
A new Readiness Report will be configured based on each of the retail digital shelf requirements provided by Customer to provide users visibility into the completeness of their data and how ready they are to publish to each of the digital shelves.
Salsify will perform the following activities as part of the mapping / configuration of the retail digital shelf:
Salsify will perform the following activities in support of publishing content to identified digital shelves:
Salsify will provide one overview session and supporting documentation for appropriate Customer personnel. The purpose of this session will be to review key decisions made during the syndication milestone and how to publish to key digital shelves. This thirty minute session is in addition to the standard training courses.
** See ‘Appendix A’ for more details about Salsify and Customer responsibilities for setting up initial and subsequent digital shelves.
Salsify will adjust the onboarding project timeline based on the number of Add-on Retailer Digital Shelf configurations purchased.
A Salsify engineer/consultant will validate that the functionality delivered meets the completion criteria as defined in this SOW.
Following successful Salsify testing, it is expected that a Customer resource will also test and validate that the delivered functionality meets the requirements as defined in this SOW or provided use cases. All feedback will be reported to Salsify so that resolution of defects can be tracked and resolved.
The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below. Customer will have five (5) business days of each milestone delivery to provide Salsify feedback identifying and describing in reasonable detail any defects within the delivered functionality. The functionality shall be considered complete upon the later of the five day feedback period and the update of the requested modification.
Customer must report any deficiency in Services to Salsify in writing within thirty (30) days of completion of such an applicable portion of the Services (the “Warranty Period”). Salsify will promptly remedy and support any deficiency in the Services reported to Salsify during the Warranty Period; Salsify will have no obligation to provide, remedy or support any requirements or functionality which are outside the scope of this Statement of Work.
Following the expiration of the Warranty Period, Salsify will use commercially reasonable efforts to remediate any bugs or defects in the Services for so long as Customer is covered by an active paid subscription to Salsify’s proprietary Salsify Platform.
As part of this engagement, Customer is responsible for:
Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an additional SOW, where the change process will be followed as described in the “Change Control Process” section of this document.
In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):
The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:
Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):
During the Services Period covered by this services package, responsibilities for setting up Salsify channels will be:
Task |
Customer |
Salsify |
Collect new/updated channel schema/requirements |
Responsible |
Consult |
Build/update Salsify target schema and channel Readiness Report |
Consult |
Responsible |
Map Customer taxonomy and attributes to channel requirements |
Consult |
Responsible |
Fill in all content gaps for channels required attributes to be ready for syndication |
Responsible |
Consult |
Execute the first publish to channels in the best available method |
Consult |
Responsible |
Address channels feedback of the initial publish |
Consult |
Responsible |
Manage publishing and feedback from the channels after the first successful publish |
Responsible |
Consult |
Document the full syndication process for the Salsify Project team |
Consult |
Responsible |
Responsibilities for setting up additional Salsify channels will be:
Task |
Customer |
Salsify |
Collect new/updated channel schema/requirements |
Responsible |
Consult |
Build/update Salsify target schema and channel Readiness Report |
Consult |
Responsible |
Map Customer taxonomy and attributes to channel requirements |
Responsible |
Consult |
Fill in all content gaps for channel required attributes to be ready for syndication |
Responsible |
Consult |
Publish to channel in the best available method |
Responsible |
Consult |
Address channel feedback of published products |
Responsible |
Consult |
Document the full syndication process for the Salsify Project team |
Responsible |
Consult |