Statement of Work

Add-on Digital Catalog Configuration Services

Introduction

This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be.

SOW Term. The Services shall commence on the date set forth on the Order Form and shall continue until the earlier of: (i) completion of the Services as outlined in the Completion Criteria section, or (ii) the termination date set forth on the Order Form not to exceed twelve months.

Objective

The objectives of this document are the following:

• To gain agreement between Customer and Salsify on the project scope and requirements for the work described in this SOW
• To serve as the blueprint for what will be delivered

Goals

• Provide tool to share content with internal and external customers through use of digital catalogs

Scope of Work

Overview

This service package includes the configuration of one (1) digital catalog by a Salsify consultant.

Service Activities

Salsify will perform the following services as part of this SOW:

Digital Catalog Configuration

Digital Catalog Discovery

Salsify will perform a discovery session with Customer’s project team to determine the required information and set up for a single digital catalog, which may include product data, clickable banners, and digital asset downloads.

Digital Catalog Configuration

Salsify will configure a single digital catalog for Customer containing up to fifty (50) properties, supporting one (1) level of the Salsify product hierarchy, and for one (1) locale, based on the information gathered during the discovery.

Digital Catalog Review

Salsify will provide one overview session with the appropriate Customer personnel. The purpose of this session will be to review key decisions made during the digital catalog milestone. This thirty minute session is in addition to the standard training courses.

Hours and Timing

Hours

The services listed in this SOW will be conducted on a time and materials basis. The hours required for tasks and deliverables defined in this document are estimates based on Salsify’s experience with past projects. Salsify will strive to deliver within these estimates. To the extent that hours spent exceed estimates, Salsify will invoice actual hours plus up to 10% of total estimated hours without approval. Hours above such 10% will follow the Change Control process that will result in one of three outcomes: additional funding, change in scope or the reallocation of hours form other tasks (if available).

Timing

Salsify will adjust the onboarding project timeline based on the number of Add-on Digital Catalog Configuration Services purchased.

Testing

A Salsify engineer/consultant will validate that the functionality delivered meets the completion criteria as defined in this SOW.

Following successful Salsify testing, it is expected that a Customer resource will also test and validate that the delivered functionality meets the requirements as defined in this SOW or provided use cases. All feedback will be reported to Salsify so that resolution of defects can be tracked and resolved.

Completion Criteria

The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below. Customer will have five (5) business days of each milestone delivery to provide Salsify feedback identifying and describing in reasonable detail any defects within the delivered functionality. The functionality shall be considered complete upon the later of the five day feedback period and the update of the requested modification.

• One fully configured digital catalog

Warranty for Services

Refer to the onboarding package for warranty details.

Customer Responsibilities

As part of this engagement, Customer is responsible for:

• A primary point of contact that can align necessary resources as required in order to complete any tasks determined as part of the scope of services defined in this SOW.

Assumptions

Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an additional SOW, where the change process will be followed as described in the “Change Control Process” section of this document.

• Digital catalogs will be configured utilizing a public URL
• Configuration of digital catalogs will not require computed fields 
• Services described in this statement of work are to be delivered in conjunction with a Salsify onboarding package

Risks

In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):

• Delay in receiving requirements

Change Control Process

The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:

• Stakeholders recognize the need for a possible change.
• The need is communicated to the Project Team.
• The Project Team captures and documents the change order in the form of an SOW, change order, or order form.
• Salsify provides a cost estimate for the change.
• The change order is reviewed by Salsify & Customer representative(s) and is either rejected, or mutually approved.
• Project team communicates the status of the change order to stakeholders, documents action, and closes the request.
• If the Change Order is approved, any appropriate updates to the project plan or project costs are made and communicated.

Out-of-scope

Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):

• Bulk sell sheets that are downloadable from a digital catalog
• Templated exports that are downloadable from a digital catalog
• Product content and image creation, clean-up, curation, and refresh
• Language translation of product content 
• Ongoing Salsify platform administrative services, including additional hands on configuration of the Salsify platform, such as data modeling, imports, and end to end syndication configuration outside of what is defined in this SOW
• Custom engineering services

Additional Terms

• This Statement of Work is governed by the attached Order Form with the associated Terms of Service and attachments.
• Unless otherwise agreed or specified, all services are performed remotely.
• Unless executed, this SOW and services terms are valid for up to 30 days from the date presented to Customer. Salsify then reserves the right to make any necessary revisions to this SOW.
• If travel is required, all travel costs will be approved by the customer prior to booking.