
This Statement of Work (“SOW”) is subject to the attached Order Form with the associated Terms of Service and attachments between Salsify and Customer. Capitalized terms not otherwise defined herein will have the meaning ascribed to them in the Terms of Service, as the case may be.
SOW Term. The Services shall commence on the date set forth on the Order Form and shall continue until the earlier of: (i) completion of the Services as outlined in the Completion Criteria section or (ii) the termination date set forth on the Order Form.
The objectives of this document are the following:
This service package is designed to provide a Salsify led onboarding focused on the set up and enablement of one of your operating units. The Salsify project team will perform hands-on configuration of the Salsify platform based on the services outlined in this SOW and Customer-defined objectives. At the end of this onboarding period, customers will have centralized product content including digital assets, processes in place to help manage the enrichment of product content for distribution, the ability to distribute standard and enhanced content to a key digital shelf, a configured catalog for use by internal and external customers, and system training and enablement allowing your team to self-manage the Salsify platform.
Salsify will assign a Project management resource that works as the primary project coordinator and point of contact for activities related to this project. The project manager will be responsible for:
Salsify will conduct a discovery session to review and consult with Customer on the following topics:
Based on the information gathered during the discovery phase, Salsify will configure Customer’s data model within Salsify. The data model will account for properties required to support source, retailer and Customer’s digital catalog requirements. Salsify will also configure a readiness report for Customer which will allow the Customer team to evaluate content completeness and quality against Customer internal content standards.
Once the data model is complete, Salsify will work with Customer to load content into Salsify from Customer’s source system(s), including up to 3 different data feeds that are expected to contain copy and digital media. As part of the content loading process, Salsify is able to link digital assets to existing products based on a consistent file naming convention inclusive of the product ID. Salsify will link assets based on up to 25 variations of the file name. If additional naming conventions exist, additional effort may be required to include all variations.
After the initial content load is complete, Salsify will work with Customer to set up a semi-automated data feed process where Customer can place new or updated product information in a flat file format (.xlsx or .csv) on a Salsify provided SFTP server. This process will consume files placed on the SFTP and add or update product information in Salsify.
Salsify will also configure a digital catalog to provide an additional visual aide to support Customer with review of the configured data model and imported content.
Once all configuration has been completed and approved, Salsify will provide one overview session and supporting documentation for Customer. The purpose of this session will be to review key decisions made during the content import milestone and the process designed to import content in an ongoing fashion. This thirty minute session is in addition to the standard training courses.
The configuration and testing of one (1) retail digital shelf for one locale is included as part of this implementation. Multiple channels may be required to support the full syndication requirements of each retail digital shelf. For each of the configured channels, Salsify will publish via the best available method; this could be an available connection, or by flat file and use of an FTP server. As part of this milestone, Salsify will closely involve core Customer project team members on how to manage and add additional digital shelves.
Salsify will complete the following work for each of the in scope retail digital shelf:
For the identified retail digital shelf, Salsify will review the retailer template and requirement information provided by Customer. Remote calls will be conducted with Customer’s project team to understand the requirements and mappings for each of the channels selected.
A new Readiness Report will be configured based on each of the retail digital shelf requirements provided by Customer to provide users visibility into the completeness of their data and how ready they are to publish to each of the digital shelves.
Salsify will perform the following activities as part of the mapping / configuration of the retail digital shelf:
Salsify will perform the following activities in support of publishing content to identified digital shelves:
Salsify will provide one overview session and supporting documentation for appropriate Customer personnel. The purpose of this session will be to review key decisions made during the syndication milestone and how to publish to key digital shelves. This thirty minute session is in addition to the standard training courses.
** See ‘Appendix A’ for more details about Salsify and Customer responsibilities for setting up initial and subsequent digital shelves.
Salsify will configure three (3) “standard” workflows that reflect best practices on managing product content and syndication to key digital shelves. In addition, Salsify will review the workflow and train the core project team on how to incorporate their own business processes into Salsify. As part of this milestone, Salsify will complete the following:
Salsify will configure up to three (3) standard workflows supporting:
The Item Enrichment workflow will cover the tasks associated with the enrichment requirements for new and existing products. This workflow will ensure that tasks will be assigned to users responsible for the enrichment of content of the attributes for which they may be responsible.
The Item Change Proposal workflow will route changes of certain product content to the responsible parties for review and approval of the changes made. This workflow ensures that all key updates are reviewed prior to sending content to the retailer account team for review.
The Final Content Approval workflow routes a “Completed” product to the appropriate reviewers for final approval prior to publishing to the retailer. This workflow helps to ensure that quality product content is being published to each of Customer’s retailers.
Salsify will facilitate a working session to execute an end-to-end test of the configured workflow(s) with the relevant subset of business users.
In addition to the standard eLearning courses Salsify will provide a detailed review of the Workflow configuration process to educate Customer’s team on the following:
Salsify will perform a discovery session with Customer’s project team to determine the required information and set up for a single digital catalog, which may include product data, clickable banners, HTML pop-out properties, digital asset downloads, and templated exports.
Salsify will configure a single digital catalog for the Customer, based on the information gathered during the discovery.
In addition to Milestones outlined above, Salsify has also included rollout support time with an implementation consultant. Your project manager will schedule two (2) remote calls weekly for four (4) consecutive weeks following the completion of the services. These calls can be used to cover best practice recommendations on using Salsify and sharing ecommerce expertise. Examples of these topics include:
Customer’s project team will complete the Salsify Standard Platform Training curriculum, which provides foundational Salsify skills that ensure Customer can configure and administer Salsify on a go-forward basis. The Salsify Standard Platform Training curriculum includes training on modules within the Salsify platform, and is accessible via on-demand recordings (included with your Salsify subscription).
This project is estimated at 4-6 months from project kick-off to Go-live. This project timeline is an estimate based on the activities outlined above. The assigned Salsify Consultant will create a detailed project schedule upon project initiation based on actual assigned resource availability and project dependencies. While Salsify will try to adhere to the estimated project timeline, many factors such as delays in Customer providing deliverables or changes in scope can affect both the individual task dates and the projected go-live date.
A Salsify engineer/consultant will validate that the functionality delivered meets the completion criteria as defined in this SOW.
Following successful Salsify testing, it is expected that an Customer resource will also test and validate that the delivered functionality meets the requirements as defined in this SOW or provided use cases. All feedback will be reported to Salsify so that resolution of defects can be tracked and resolved.
The following completion criteria have been defined and agreed to by Customer and Salsify. Salsify will ensure the delivered functionality meets the criteria as defined below. Customer will have five (5) business days of each milestone delivery to provide Salsify feedback identifying and describing in reasonable detail any defects within the delivered functionality. The functionality shall be considered complete upon the later of the five day feedback period and the update of the requested modification.
Customer must report any deficiency in Services to Salsify in writing within thirty (30) days of completion of such an applicable portion of the Services (the “Warranty Period”). Salsify will promptly remedy and support any deficiency in the Services reported to Salsify during the Warranty Period; Salsify will have no obligation to provide, remedy or support any requirements or functionality which are outside the scope of this Statement of Work.
Following the expiration of the Warranty Period, Salsify will use commercially reasonable efforts to remediate any bugs or defects in the Services for so long as Customer is covered by an active paid subscription to Salsify’s proprietary Salsify Platform.
As part of this engagement, Customer is responsible for:
Salsify will deliver the services described in this document subject to the assumptions listed in this section. Invalidation of these assumptions may alter the scope of services required for successful implementation/administration of the Salsify platform and may require a change order or an additional SOW, where the change process will be followed as described in the “Change Control Process” section of this document.
In addition to those mentioned elsewhere in this SOW, the following risks have been identified that may impact the timing or success of this project (this is not necessarily a complete list):
The below identifies the change control process that will be utilized when Customer requires a deliverable that is not currently in scope as part of this SOW and is required to be delivered as part of this initial project. If the new request can be delivered outside of this project, then a new SOW will be issued:
Services beyond the scope of this document will be considered out of scope and will require a change order or an SOW to be issued. All change orders will follow the change control process as defined in this document. The following items have been identified as out of scope (this is not necessarily a full list):
During the Services Period covered by this services package, responsibilities for setting up Salsify channels will be:
Task |
Customer |
Salsify |
Collect new/updated channel schema/requirements |
Responsible |
Consult |
Build/update Salsify target schema and channel Readiness Report |
Consult |
Responsible |
Map Customer taxonomy and attributes to channel requirements |
Consult |
Responsible |
Fill in all content gaps for channels required attributes to be ready for syndication |
Responsible |
Consult |
Execute the first publish to channels in the best available method |
Consult |
Responsible |
Address channels feedback of the initial publish |
Consult |
Responsible |
Manage publishing and feedback from the channels after the first successful publish |
Responsible |
Consult |
Document the full syndication process for the Salsify Project team |
Consult |
Responsible |
Responsibilities for setting up additional Salsify channels will be:
Task |
Customer |
Salsify |
Collect new/updated channel schema/requirements |
Responsible |
Consult |
Build/update Salsify target schema and channel Readiness Report |
Consult |
Responsible |
Map Customer taxonomy and attributes to channel requirements |
Responsible |
Consult |
Fill in all content gaps for channel required attributes to be ready for syndication |
Responsible |
Consult |
Publish to channel in the best available method |
Responsible |
Consult |
Address channel feedback of published products |
Responsible |
Consult |
Document the full syndication process for the Salsify Project team |
Responsible |
Consult |