Careers: Role Description

Head of Customer Education and Enablement

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We are seeking a leader who is passionate about driving the success of our rapidly growing customer base. Starting with our help site and written and video content, the right candidate will work across customer success, engineering, user experience, sales, and marketing to create and lead the execution of our strategy for educating and enabling those customers on Salsify and the larger digital supply chain at the core of our business.

Responsibilities:

  • Design and deliver programs for 1-to-many / scaled enablement of Salsify customers that will help Salsify scale with massive customer growth.

  • Create programs across mediums including reference content, how-to content, video / screencast content, webinars, trainings, and other enablement programs.

  • Work closely with Salsify Product Management and Customer Success to prioritize enablement content across user segments, including both non-technical and technical content and materials for both new and experienced users.

  • Define goals for enablement programs and proactively improve the processes and product to support those goals.

  • As necessary, hire team members to drive successful delivery of enablement programs.

Who We're Looking For:

  • You should be passionate about teaching people new things and thinking about how to teach people new things. Our content isn’t just for show: it’s a key part of how we grow as a team and a company.
  • You should be comfortable learning, using, and teaching complex software. Salsify helps diverse brands and retailers solve their e-commerce content challenges, and that covers a lot of ground. You’re going to need to be a Salsify master to effectively teach it to others.
  • You need to be excited about building a team. While you'll be hands-on from day 1 creating the education & enablement program, it won't be a solo job for long.
  • You need to be an awesome writer. Your writing should be engaging and easy to understand, and should communicate complex topics effectively.
  • You should also be a quick writer. We’re not writing research papers. Our software evolves rapidly and our customer-facing content needs to keep up.
  • You need to work well with our team -- we’re constantly teaching each other new things. You also should be organized, motivated, and have a strong attention to detail.
  • Have you developed a kick-ass knowledge base or other software documentation before? That’s a plus.
  • Do you have experience scripting and producing screencasts to teach software? That’s a plus, too.
  • How about e-commerce, B2B SaaS software, or sales and marketing personas? Those are pluses, three.

Want to join our team?

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